Besthie Civil
Newburgh,NY
Summary
Proven Direct Support Professional with a track record of enhancing client wellness and safety at Fordham Lewis Consulting. Skilled in crisis management and compassionate caregiving, adept at fostering patient self-esteem and resolving conflicts. Demonstrates exceptional teamwork and critical thinking abilities, significantly improving client outcomes and satisfaction.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Fordham Lewis Consulting
Mahwah, NJ
01.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Cashier
Lowes Home Improvment
Nanuet, NY
01.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Burlington Coat Factory Distribution Center
West Nyack, NY
06.2022 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Waitress
Fountain View Retirement Village
Monsey, NY
01.2021 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
Education
Associate In Healthcare Science - Health And Wellness
Rockland Community College
Suffern, NY05.2025
High School Diploma -
Ramapo High School
Spring Valley, NY06.2022
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Direct Patient Care
- Transportation
- Social Skills Development
- Crisis Management
- Progress Documentation
- Safety Monitoring
- Nutrition
- Nutrition Support
- CPR Certification
- Medical office administration
- Fast Learner
- Critical Thinking
- First Aid Certification
- Ability to Lift
- Cooking meals
- CPR/AED
- Vitals Monitoring and Documentation
- Relationship Building
- Meal Preparation
- Team Collaboration
- Light Housekeeping
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Payment Processing
- Product restocking
- Conflict Resolution
- Retail Merchandising
- Loss Prevention
- Safe Food Handling
- Hospitality service expertise
- Complaint resolution
- Team Player
- Teamwork and Collaboration
Languages
Haitian creole
Full Professional
Timeline
Direct Support Professional
Fordham Lewis Consulting
01.2024 - Current
Cashier
Lowes Home Improvment
01.2023 - 01.2024
Cashier
Burlington Coat Factory Distribution Center
06.2022 - 12.2022
Waitress
Fountain View Retirement Village
01.2021 - 05.2022
Associate In Healthcare Science - Health And Wellness
Rockland Community College
High School Diploma -
Ramapo High School