Besy Aguilar
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Los Pepes Mexican Restaurant
02.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Casa Colima Mexican Restaurant
04.2023 - 12.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
La Casa Tapatia
03.2016 - 09.2022
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Woodland High School
Woodland, WA06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- Safe Food Handling
- High-volume dining
- Sales Techniques
Languages
English
Spanish
Timeline
Server
Los Pepes Mexican Restaurant
02.2024 - 09.2024
Server
Casa Colima Mexican Restaurant
04.2023 - 12.2023
Server
La Casa Tapatia
03.2016 - 09.2022
High School Diploma -
Woodland High School
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