Beth A. Pettigrew
League City
Summary
Dedicated professional with extensive experience in customer service and dispatch coordination. Proven track record in resolving issues efficiently while supporting logistics management and billing processes. Strong focus on enhancing team collaboration and driving organizational productivity.
Overview
20
20
years of professional experience
Work History
Lead Dispatcher/Customer Service
Altom Transport, Inc
Pasadena
04.2013 - 03.2025
- Coordinated dispatch for 65 local and regional drivers across the United States.
- Resolved customer service issues, achieving high satisfaction through prompt action.
- Handled phone inquiries, providing efficient assistance to customers.
- Inputted all customer orders into TMW system for accurate processing.
- Developed driver paperwork for load orders, enhancing accuracy in strapping charts and last contained reports.
- Provided backup for billing and payroll for owner-operator truck drivers in Texas.
Shipping/ Receiving Coordinator
Meador Staffing (Houston Tubular)
Pearland
09.2012 - 04.2013
- Resolved customer service issues for timely product releases, enhancing customer satisfaction.
- Generated vessel books to streamline manual entry in shipping and receiving operations.
- Created bill of lading, gate pass, load tally, and load sheet for each shipment.
- Managed truck sign-in and sign-out procedures at the gate.
- Processed driver paperwork and faxed completed documents to ensure accurate and timely shipments.
- Answered phone inquiries to support customer needs.
Child Care Provider
Angela and Tim Bales
League City
01.2010 - 08.2012
- Cared for child daily, prioritizing safety and well-being.
- Supervised children during playtime and educational activities.
- Developed age-appropriate learning materials for various developmental stages.
- Maintained a safe and clean environment for children to explore.
Shipping Office Supervisor/Truck, Rail and Barge Coordinator
Jindal United Steel/JSW Steel USA
Baytown
06.2005 - 05.2009
- Coordinated scheduling of outbound trucks for steel plate and pipe pickups, securing rate confirmations from carriers to facilitate timely shipments.
- Authorized freight rates for truck, barge, and rail transport channels, optimizing cost management across all shipping methods.
- Developed paperwork in SPTS to streamline management of inbound and outbound shipments, enhancing logistical efficiency.
- Constructed and modified loads in SPTS aligned with shipping orders.
- Organized barge loading schedules while processing necessary documentation.
- Supervised paperwork for loaded rail cars, including bills of lading and waybill processing.
- Addressed customer service inquiries regarding trucking, barge, and rail logistics.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX05-1994
Skills
- Dispatch coordination
- Logistics management
- Route optimization
- Order processing
- Shipping documentation
- Financial reporting
- Customer service
Timeline
Lead Dispatcher/Customer Service
Altom Transport, Inc
04.2013 - 03.2025
Shipping/ Receiving Coordinator
Meador Staffing (Houston Tubular)
09.2012 - 04.2013
Child Care Provider
Angela and Tim Bales
01.2010 - 08.2012
Shipping Office Supervisor/Truck, Rail and Barge Coordinator
Jindal United Steel/JSW Steel USA
06.2005 - 05.2009
High School Diploma -
Sam Rayburn High School