Beth Craig
Haughton,LA
Summary
Dedicated operations manager skilled in enhancing customer service and fostering team performance. Recognized for implementing strategic process improvements that elevate client satisfaction and drive measurable business results.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Always Best Care
Shreveport, LA
2024 - Current
- Streamlined daily operations to enhance service delivery and client satisfaction.
- Developed training programs for staff to improve care quality and compliance with protocols.
- Coordinated scheduling and resource allocation to optimize workforce efficiency.
- Implemented process improvements that reduced operational delays and enhanced workflow efficiency.
- Monitored performance metrics to ensure adherence to company standards and regulatory requirements.
- Mentored team members in best practices for client interaction and service excellence.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Store Manager
Cricket Wireless
Shreveport, LA
2018 - 2022
- Led daily store operations, optimizing customer service and team performance.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Streamlined inventory processes, reducing discrepancies and improving stock accuracy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Service Leader
AT&T
Shreveport, LA
2012 - 2018
- Led team to enhance customer service experience through effective training and mentorship programs.
- Analyzed performance metrics to identify trends and drive data-informed decision-making within the team.
- Mentored junior staff, fostering professional growth and enhancing overall team performance.
- Managed workflow processes to ensure adherence to quality standards and operational guidelines in service delivery.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
Education
High School Diploma -
Benton High School
Bentonia01-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Client relationships
- Inventory control
- Schedule management
- KPI tracking
- Customer retention
- Unsurpassed work ethic
Timeline
Operations Manager
Always Best Care
2024 - Current
Assistant Store Manager
Cricket Wireless
2018 - 2022
Service Leader
AT&T
2012 - 2018
High School Diploma -
Benton High School