Martin Craig
Alma,CO
Summary
Dynamic manager with expertise in team leadership, customer service, and inventory management. Proven track record in implementing strategies that enhance operational efficiency and compliance.
Overview
2026
2026
years of professional experience
Work History
Manager
City Liquors
Breckenridge, CO
01.2005 - 04.2025
- Managed daily operations of retail liquor store to ensure efficient service.
- Supervised staff to maintain high standards of customer service and compliance.
- Developed training programs for new employees on product knowledge and sales techniques.
- Coordinated inventory management and ordering processes to optimize stock levels.
- Implemented promotional strategies to enhance product visibility and customer engagement.
- Enforced safety regulations and responsible alcohol service policies among team members.
- Oversaw cash handling procedures to ensure accuracy in transactions and reporting.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager
Antlers Liquors
Frisco, CO
01.2002 - 01.2006
- Managed daily operations of retail liquor store to ensure efficient service.
- Supervised staff to maintain high standards of customer service and compliance.
- Oversaw cash handling procedures to ensure accuracy in transactions and reporting.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Merchandiser
Can't remember
Frisco, co
- Organized product displays to enhance customer engagement and accessibility.
- Collaborated with vendors to coordinate product deliveries and pricing updates.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Education
Some College (No Degree) - General
University of Delaware
Newark, DESkills
- Inventory management
- Staff training
- Customer service
- Cash handling
- Vendor negotiation
- Sales strategy
- Compliance enforcement
- Effective communication
- Expectation setting
- Sales management
Timeline
Manager
City Liquors
01.2005 - 04.2025
Manager
Antlers Liquors
01.2002 - 01.2006
Merchandiser
Can't remember
Some College (No Degree) - General
University of Delaware