Beth Kennedy
Franklin,MA
Summary
Dynamic Office Manager with 3 decades of experience in General Contracting and HVAC administration, excelling in reliability, multi tasking, organizational skills and customer service. Enhanced productivity through streamlined processes and effective team leadership, while maintaining confidentiality and managing vendor relationships. Recognized for optimizing workflows and fostering collaboration, ensuring operational efficiency and exceptional client satisfaction.
Overview
8
8
years of professional experience
Work History
Office Manager
Accurate Baker Elman
Franklin Ma
10.2017 - 11.2025
- Oversaw transition with new ownership
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures to enhance productivity and organization.
- Coordinated schedules and appointments for executives, optimizing time management.
- Oversaw inventory management, maintaining supplies and equipment for operational efficiency.
- Trained and mentored administrative staff on office protocols and best practices.
- Streamlined communication channels within the team, improving collaboration and response times.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Associates Degree - Liberal Arts And Sciences
Dean College
Franklin, MABachelor Of Applied Arts And Science - English Language And Literature
Framingham State University
Framingham, MASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Clerical support
- Document management
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Employee supervision
- Supply management
- Administrative oversight
- Team supervision
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Workflow planning
- Project management
- Information protection
- Vendor engagement
- Teamwork and collaboration
- Team leadership
- Schedule management
- Process improvement
- Staff development
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager
Accurate Baker Elman
10.2017 - 11.2025
Associates Degree - Liberal Arts And Sciences
Dean College
Bachelor Of Applied Arts And Science - English Language And Literature
Framingham State University