Summary
Overview
Work History
Education
Skills
Timeline
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Beth Kummer

Hamburg,NJ

Summary

Hard-working, high energy server with passion for customer satisfaction. Over 30 years in food service industry. Known for great reliability and attention to detail.

Overview

31
31
years of professional experience

Work History

Banquet Server

Ilio DiPaolo's
Blasdell, NY
10.2010 - 08.2017
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained flexible work schedule to meet event needs.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Dining Room Server

Root-5
Hamburg, NY
04.2009 - 10.2009
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Replenished table, wait staff and kitchen supplies.
  • Set and reset 25 tables for over 100 meals as daily customers came and went.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.

Server/Cashier/Cook

Surfside Pizzeria
Hamburg, NY
05.1979 - 06.2002
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Stayed up-to-date on menu changes to help customers make food choices.

Dining Room & Bar Server

Italian Fisherman
Bemus Point, NY
04.1994 - 11.1994
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Education

Bachelor of Science - Business Administration

Medaille College
Buffalo, NY
05.1983

High School Diploma -

Griffith Institute High School
Springville, NY
06.1979

Skills

  • Time Management
  • Dining Area Maintenance
  • Tray Assembly and Delivery
  • Clear Communication
  • Wine Service
  • Warm and Friendly
  • Food Preparation and Plating

Timeline

Banquet Server

Ilio DiPaolo's
10.2010 - 08.2017

Dining Room Server

Root-5
04.2009 - 10.2009

Dining Room & Bar Server

Italian Fisherman
04.1994 - 11.1994

Server/Cashier/Cook

Surfside Pizzeria
05.1979 - 06.2002

Bachelor of Science - Business Administration

Medaille College

High School Diploma -

Griffith Institute High School

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Beth Kummer