Beth Mount
Oklahoma City,OK
Summary
Dynamic professional with extensive experience at The Hertz Corporation, excelling in payment investigation and billing resolution. Proficient in Oracle and data entry, I effectively communicated with cross-functional teams to enhance customer satisfaction. I bring strong analytical and interpersonal skills to drive results.
Overview
2026
2026
years of professional experience
Work History
Payment Investigator
The Hertz Corporation
Oklahoma City, OK
08.2018 - Current
- Prepare and maintain credit reports across all of the Hertz/Dollar Thrifty car rental operations
- Research and validate customer credits
- Process refunds from those credits or use toward other unpaid rentals
- Support the collections and sales teams with payment research
- Communicate and resolve Claims Paid rentals with Sales, Collections, and accounts
- Assist with training on payment research and refunds
- Apply Cash as needed
Commercial Billing Correspondent
The Hertz Corporation
Oklahoma City, OK
08.2008 - 08.2018
- Resolved billing discrepancies
- Managed high volume phone and email communication with accounts, sales and collections
- Platinum member customer service
Operations Specialist
The Hertz Corporation
Oklahoma City, OK
2005 - 2010
- Managed employee attendance call-ins and scheduled Overtime and offered Voluntary Time off as call volumes allowed.
- Updated vehicle availability and location closures across the US and Canada
- Supported operations coordination across internal departments
Reservation Agent
The Hertz Corporation
Oklahoma City, OK
1998 - 2005
- Assisted customers with making a car rental reservation
- Assisted customers with questions about their already made reservations
- Took escalations calls from other agents
- Assisted new hires with honing their reservation skills
Education
Bachelor of Science - Business Management
Ashworth College
Norcross, GABachelor of Arts - History
University of Science And Arts of Oklahoma
Chickasha, OKSkills
- Data Entry
- Word
- Excel
- Outlook
- Oracle
- Various Hertz internal systems
Timeline
Payment Investigator
The Hertz Corporation
08.2018 - Current
Commercial Billing Correspondent
The Hertz Corporation
08.2008 - 08.2018
Operations Specialist
The Hertz Corporation
2005 - 2010
Reservation Agent
The Hertz Corporation
1998 - 2005
Bachelor of Science - Business Management
Ashworth College
Bachelor of Arts - History
University of Science And Arts of Oklahoma