Beth Owens
Anchorage,AK
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Circulator
Pacific Cataract and Laser Institute
Anchorage , AK
01.2020 - Current
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Communicated with patients with compassion while keeping medical information private.
- Ordered and maintained supply inventory for medical office.
Optometry Receptionist
Berhow and Associates
Anchorage , AK
03.2017 - 12.2019
- Greeted patients and provided friendly customer service.
- Scheduled patient appointments and managed appointment bookings.
- Answered incoming calls, responded to inquiries, and directed calls appropriately.
- Assisted with insurance claim processing by verifying coverage and entering information into the system.
- Verified patient eligibility and benefits through online portals or by phone.
- Provided administrative support to optometrists including filing paperwork, updating records, scanning documents.
- Ordered contact lenses and other supplies as needed.
- Checked in patients upon arrival and updated their medical records accordingly.
- Performed data entry of patient information into electronic health record systems.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Handled all billing inquiries from both patients and insurance companies in an efficient manner.
- Resolved any customer complaints promptly and professionally.
- Assisted with training new staff members on policies and procedures related to reception duties.
- Completed relevant insurance and other claim forms.
Physical Therapy Receptionist
United Physical Therapy
Anchorage , AK
05.2015 - 01.2018
- Greeted patients, confirmed appointments and collected patient information.
- Answered incoming phone calls in a professional manner and provided accurate information about services offered by the clinic.
- Prepared new patient charts with required documentation and updated existing files as needed.
- Collected payments from patients at time of service or through mail and electronic payment systems.
- Assisted Physical Therapists in preparing treatment rooms, setting up equipment and providing supplies when necessary.
- Processed payments through credit card machines or other electronic payment systems as required.
- Monitored daily schedule to ensure accuracy of patient data entry into EMR system.
- Provided excellent customer service by addressing any questions or concerns that may arise from both internal personnel and external customers.
Education
Some College (No Degree) - Science, Technology, And Society
University of Alaska Fairbanks
Fairbanks, AKSkills
- Insurance Verification
- Referral Verification
- Records Management
- HIPAA Compliance
- Inventory Oversight
- Understanding of medical laws
- Appointment Scheduling
- Telephone Etiquette
- Office Administration
- Billing support
Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
- CPR/AED Certification
References
References available upon request.
Timeline
Medical Receptionist/Circulator
Pacific Cataract and Laser Institute
01.2020 - Current
Optometry Receptionist
Berhow and Associates
03.2017 - 12.2019
Physical Therapy Receptionist
United Physical Therapy
05.2015 - 01.2018
- First Aid Certification
- Certified Medical Assistant (CMA)
- CPR/AED Certification
Some College (No Degree) - Science, Technology, And Society
University of Alaska Fairbanks
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