Beth Peck
Summary
Professional with excellent customer service skills, and transaction management. Recognized for exceptional support and versatility, I effectively mentored staff while ensuring operational excellence. My strong communication skills and attention to detail enhance customer experiences and drive team success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Cashier
Sprouts Farmer Market
08.2022 - 02.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with excellent service and support, resulting in positive feedback from shoppers.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and electronic payments while ensuring secure cash management practices.
- Ran the Bakery Department during the COVID outbreak. Baked, rotated, stocked, tagged, and displayed merchandise.
- Worked flexible schedule and extra shifts to meet business needs. Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Bus Operator
Golden Gate Bridge, Highway and Transportation District
08.1998 - 04.2022
- Operated buses safely and efficiently, adhering to schedules and traffic regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
- Managed fare collection processes accurately, ensuring proper handling of cash, or card transactions.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Supervisor and Bus Operator
SFO Airporter, Compass, AirBART, Emery-Go-Round
03.1994 - 09.1998
Education
No Degree - Electrical Engineering Technology
Mohawk Valley Community College
Utica, NY01-1989
Bachelor of Arts - Music Education
Crane School of Music, SUC At Potsdam
Potsdam, NY05-1988
High School Diploma -
Westmoreland Central High School
Westmoreland, NY06-1984
No Degree - Computer Science
Utica College
Utica, NY12-1982
Skills
- Customer service excellence
- Transaction management
- Patience and empathy
- Inventory control and daily reporting
- Staff mentoring and training
Certification
Disney - Doing Good Things For People
Annual Verification of Transit Training, 1998 through 2022
Annual School Bus Certification, 1992 through 1994
Awards
2016 GGTH&TD Russ Bohlke Award for Exemplary Service to Seniors and Persons With Disabilities
1983 National Honor Society
Numerous commendations from clientele for excellent customer service
Timeline
Cashier
Sprouts Farmer Market
08.2022 - 02.2023
Bus Operator
Golden Gate Bridge, Highway and Transportation District
08.1998 - 04.2022
Supervisor and Bus Operator
SFO Airporter, Compass, AirBART, Emery-Go-Round
03.1994 - 09.1998
No Degree - Electrical Engineering Technology
Mohawk Valley Community College
Bachelor of Arts - Music Education
Crane School of Music, SUC At Potsdam
High School Diploma -
Westmoreland Central High School
No Degree - Computer Science
Utica College
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