Beth Porter
Ft Myers,FL
Summary
Proven track record in enhancing patient satisfaction and streamlining appointment management at Joint Replacement Institute. Skilled in HIPAA compliance and patient relations, demonstrating exceptional telephone etiquette and efficiency. Achieved significant improvements in patient scheduling accuracy, leveraging Microsoft Office expertise to optimize operational workflows. Hardworking receptionist with over 10 years experience, brings top-notch abilities in reception and clerical work. With that being said it is now time to expand into my passion of being a confidant, leader, and role model to the pillars of the community for tomorrow and help them uplift and achieve their own life goals, even when life seems hard and over bearing. To provide a safe haven, tools for their tool belt to use when triggers are realized and to help overcome and reach their goals as I have mine.
Overview
19
19
years of professional experience
1
1
Language
Work History
Front Desk Medical Receptionist
Joint Replacement Institute
05.2016 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Medical Front Office Receptionist
A Better Vue Eye Physicians
07.2014 - 05.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Play Day Nursery Coordinator
Shiloh United Methodist Church
01.2012 - 06.2014
- Collaborated with early childhood educators to incorporate best practices into curriculum planning and delivery methods.
- Provided support to families during the enrollment process by answering questions about nursery programs and policies.
- Implemented positive reinforcement strategies to encourage good behavior and foster a sense of accomplishment among children.
- Trained new staff members on nursery policies and procedures, maintaining consistency in childcare practices.
- Coordinated special events and activities, providing memorable experiences for both children and their families.
- Collaborated with nursery staff to develop a nurturing and safe environment for children, resulting in increased parent satisfaction.
- Utilized observational assessments to monitor each child's progress towards meeting age-appropriate developmental goals.
- Developed comprehensive lesson plans tailored to each child''s needs, promoting growth in cognitive, emotional, social, and physical domains.
- Implemented creative problem-solving strategies when addressing behavioral issues or conflicts among children in the nursery setting.
- Managed inventory of supplies and materials needed for daily activities, ensuring that resources were readily available when needed.
- Ensured compliance with state regulations regarding health, safety, and licensing requirements through meticulous record-keeping and documentation efforts.
Pharmacy Technician
Wal Mart
09.2005 - 07.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Master of Science - Psychology
Capella University
Minneapolis, MN12.2023
Bachelor of Science - Psychology
Capella University
Minneapolis, MN06.2022
High School Graduate - General Studies
Sparta Community High School
Sparta Illinois05.2000
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Information documentation
- Payment Collection
- Schedule Coordination
- Paperwork coordination
- Patient Relations
- Medical Billing
- Microsoft Office
- Telephone Etiquette
Certification
Child Psychology Certification November 2020
Autism Awareness Certification November 2020
ADHD Awareness Certification November 2020
Drug and Alcohol Awareness Certification March 2021
Life Coaching Certification March 2021
Mindfulness Certification March 2021
Effective Decision-Making Certification April 2021 Negotiation Skills Certification April 2021
Communication Basics Certification May 2021
Memory Enhancement Certification May 2021
Improve Your Social Skills Certification May 2021
Problem Solving Certification May 2021
Learning Strategies Certification May 2021
Success Habits Certification May 2021
The Art Of Persuasion Certification May 2021
Mental Wellbeing in Children May 2021
Mindfulness for Children Certification May 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offStock Options / Equity / Profit SharingQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Front Desk Medical Receptionist
Joint Replacement Institute
05.2016 - Current
Medical Front Office Receptionist
A Better Vue Eye Physicians
07.2014 - 05.2016
Play Day Nursery Coordinator
Shiloh United Methodist Church
01.2012 - 06.2014
Pharmacy Technician
Wal Mart
09.2005 - 07.2010
Master of Science - Psychology
Capella University
Bachelor of Science - Psychology
Capella University
High School Graduate - General Studies
Sparta Community High School
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