CASSANDRA (Casey) MYERS
ISLAND POND,UNITED STATES
Summary
Dynamic Practice Manager with a proven track record at Northern Counties Health Care, enhancing care quality and team efficiency. Expert in operational workflow analysis and patient record management, I led a 30-member team to streamline processes, significantly improving patient satisfaction and fostering a collaborative environment.
Overview
11
11
years of professional experience
Work History
Practice Manager
Northern Counties Health Care
Newport, United States
06.2021 - 11.2023
- Managed daily operations of a newly opened Express Care Center providing a much needed medical service to help reduce ER visits and provide same day care for medical needs.
- Oversaw daily operations, improving patient satisfaction and optimizing resource allocation.
- Led team to enhance service delivery, achieving measurable improvements in efficiency.
- Fostered a team-oriented environment, encouraging open communication.
- Coordinated interdisciplinary meetings to address patient care challenges, fostering a culture of teamwork that strengthened service delivery.
- Maintained accurate patient records and ensured compliance with healthcare standards, reinforcing the organization's commitment to quality care.
- Evaluated operational workflows to identify bottlenecks, streamlining processes that significantly improved service delivery.
Practice Manager
Northern Counties Health Care
Island Pond, United States
04.2016 - 06.2021
- Managed daily operations, enhancing care quality and staff efficiency.
- Led a team of 30, improving communication and collaboration.
- Resolved challenges, boosting service delivery and patient satisfaction.
- Streamlined scheduling, reducing wait times and increasing satisfaction.
- Analyzed feedback, implementing improvements for better retention.
- Fostered a supportive team environment, encouraging open communication and shared goals to enhance staff morale and productivity.
Medical/Dental Receptionist
Northern Counties Health Care
Island Pond, United States
03.2013 - 04.2016
- Managed front desk, improved patient satisfaction and flow, enhancing clinic efficiency.
- Scheduled appointments, reduced wait times, improved service quality, streamlined operations.
- Resolved inquiries, fostered positive environment, enhanced patient experience, improved support.
- Coordinated with medical staff to optimize communication channels, improving patient care processes and team efficiency.
- Maintained meticulous patient records, ensuring strict compliance with healthcare regulations and enhancing data accuracy.
Education
LEADERSHIP DEVELOPMENT PROGRAM -
Bi-State Primary Care Association
Vermont, NH01.2017
DIPLOMA -
North Country High School
Newport, VT06.1988
Skills
- Patient record management
- Operational workflow analysis
- Resource allocation
- Care quality improvement
- Compliance assurance
- Team leadership
Timeline
Practice Manager
Northern Counties Health Care
06.2021 - 11.2023
Practice Manager
Northern Counties Health Care
04.2016 - 06.2021
Medical/Dental Receptionist
Northern Counties Health Care
03.2013 - 04.2016
LEADERSHIP DEVELOPMENT PROGRAM -
Bi-State Primary Care Association
DIPLOMA -
North Country High School
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