Beth Roselli

• Stocked, labeled and inventoried medication to keep accurate records.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Set up and modified patient profiles in Citrix to include current information such as medications and insurance details.
• Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Reviewed and verified customer information and insurance provider information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Coordinated verification and filling of more than 250+ daily prescriptions in a high-volume high-intensity pharmacy environment.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Started as a Cashier, and worked in 4 different stores throughout my 10-year career. The highest volume is the Hendersonville TN store. I started my Store Manager in Training there and transferred laterally to the Brockport store. I decided to pivot and began training to become a pharmacy technician in 2013. Since that time I have moved up and forward becoming Lead Technician/training leader and working on my national certification. I am the Mobile Coach for this facility and train other technicians as they get hired on for other stores as well.

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
• Followed up with clients and specialists to inquire about experience and collect reports.
• Raised referral approval ratings from 87% to 97% by working with providers and gathering all perennate medical findings