Beth Sarver
Allentown,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service ,RMA
DEXIS
Quakertown, PA
09.2024 - Current
- Process cases for repair ,return or replacement of product depending on Warranty type.
- Completed payments for Non Warranty services.
- Reply to customers by email or phone in a timely manner.
- Provided status on repairs or return times.
- Coordinating and communicating with both production and shipping departments.
- Placing service orders in SAP.
- Updating ,processing and completing cases in CRM.
- Create loaner orders for equipment.
- In charge of creating orders for special projects for Humanitarian loan or donation orders for charitable events.
Customer Service Coordinator
Ryder Systems
Nazareth, PA
01.2022 - 09.2024
- Conducted regular yard inspections to maintain operational efficiency and uphold safety standards.
- Recorded detailed notes and updates to ensure accurate tracking of service and maintenance schedules.
- Initiated customer outreach to notify about upcoming or overdue maintenance for units.
- Managed timely scheduling of all units to ensure operational efficiency.
- Coordinated with shop technicians to ensure accurate time allocation for services.
- Informed customers regarding ordered and received parts to ensure timely updates.
- Executed report generation processes to track key performance indicators and trends.
- Maintained and updated customer contact database to ensure accurate communication.
- Utilized office equipment to support daily operations and enhance productivity.
- Organized and maintained filing systems to support efficient document retrieval. Assisted team members with document management tasks to enhance workflow. Contributed to the accuracy of records by ensuring proper filing procedures were followed.
- Responded to calls promptly, addressing customer needs and providing accurate information.
- Facilitated customer conversations to address issues, concerns, and requirements related to units.
- Coordinated arrangements for substitute units to ensure uninterrupted service for customers.
Distribution Customer Service Representative
NFI
Kutztown, PA
02.2014 - 12.2017
- Scheduling inbound deliveries and outbound shipment appointments utilizing Red Prairie and SAP systems
- Communicating with the client and the customer as well as brokers, dispatchers and drivers
- Communicating with the operations department concerning shipments on all levels to ensure everyone is made aware of any changes or special requests
- Running reports and posting the reports or distributing to the appropriate individuals
- Checking in all visitors to the site and providing proper access
- Insuring that all visitors are connected with the individual they are there to meet with
- Checking in temporary employees
- Answering phones and providing requested information or transferring to the appropriate party
- Filing of all bills of lading
- Experience using all office equipment.
- Prepared documents related to domestic and international shipments including customs declarations forms.
Customer Service Representative
Telerx
Allentown, PA
03.2009 - 08.2013
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisting customers to place orders using the website or over the phone
- Providing information to the customer concerning products, pricing, and advising what choices may work best for them
- Using SAP to place the order for the customer
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Diploma -
William Allen High School
Allentown, PASkills
- Customer Service Excellence
- Payment Processing
- Documentation Skills
- Returns Policy Familiarity
- Handling Escalations
- One Call Resolution
- Schedule Coordination
- Call Center Operations
- Customer Relationship Management (CRM)
- Product Knowledge
- Time Management
- Verbal and Written Communication
- Relationship Building
- Attentive customer service
Timeline
Customer Service ,RMA
DEXIS
09.2024 - Current
Customer Service Coordinator
Ryder Systems
01.2022 - 09.2024
Distribution Customer Service Representative
NFI
02.2014 - 12.2017
Customer Service Representative
Telerx
03.2009 - 08.2013
Diploma -
William Allen High School