Beth Spencer
Methuen, MA, 01844,MA
Summary
Accomplished sales associate known for outstanding multi-tasking and client service abilities. Proven track record in building strong customer relationships and enhancing satisfaction through effective communication and integrity. Dedicated sales associate with exceptional client service skills. Known for outstanding multi-tasking ability and strong presentation skills, consistently enhancing customer satisfaction and driving sales.
Overview
30
30
years of professional experience
Work History
Pro Sales Associate
Home Depot, Inc.
Methuen, Massachusetts
2025.07 - Current
- Assisted customers in selecting products aligned with preferences and needs.
- Maintained up-to-date knowledge of promotions and sales events to guide customers.
- Operated point-of-sale systems, ensuring accurate processing of transactions.
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Trained new associates on policies, procedures, and customer service standards.
- Conducted follow-up calls to assess and enhance customer satisfaction.
- Maintained precise records of all sales transactions.
- Researched potential customers, developed relationships, and provided product information.
Pro Account Sales Associate
Home Depot, Inc.
Methuen, Massachusetts
2018.12 - 2025.07
- Delivered exceptional customer service by greeting and assisting customers with product selections.
- Processed transactions efficiently at cash register and computer phone sales to enhance customer satisfaction.
- Provided accurate product pricing and service information to assist customer inquiries.
- Answered incoming calls and making sales calls, informing customers about available products and services.
- Collaborated with sales team to exceed group targets through effective teamwork.
- Upsold additional items based on customer interests, increasing overall sales volume.
- Facilitated special orders by contacting other stores to locate desired products.
- Assigned Contractor Accounts that I was responsible for helping grow their business with Home Depot.
- Build and maintain strong relationships with our Contractors/Customers.
Pension Document Consultant
MetLife Insurance Company
Boston, Massachusetts
1996.01 - 2012.03
- Analyzed client needs to deliver customized insurance solutions for diverse customers.
- Reviewed existing policies and procedures, recommending enhancements for improved efficiency.
- Maintained positive relationships with staff and management to promote collaboration.
- Identified customer needs promptly, ensuring efficient service delivery.
- Utilized document management system to organize files for enhanced data accessibility.
- Audited legal documents to verify compliance with company policies and regulations.
- Supported personnel and clients on defined contribution retirement plans, interpreting plan documents.
- Assisted pension legal department in coordinating regulatory compliance projects.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA1983-06
Skills
- Accomplished leader
- Innovative and creative
- Outstanding multi-tasking ability
- Independent judgement and decision making
- People person
- Very well organized
- Promotes positive behavior
- Strong presentation skills
- Honesty and Integritiy
- Client service
- Time management
Timeline
Pro Sales Associate
Home Depot, Inc.
2025.07 - Current
Pro Account Sales Associate
Home Depot, Inc.
2018.12 - 2025.07
Pension Document Consultant
MetLife Insurance Company
1996.01 - 2012.03
High School Diploma -
Peabody Veterans Memorial High School