Beth Williams
Brunswick,OH
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
4
4
years of professional experience
Work History
Store Manager
Pacsun
Strongsville, Ohio
11.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Store Manager
Pacsun
Strongsville, Ohio
02.2023 - 11.2024
- Developed relationships with customers by providing knowledgeable advice about products.
- Supported management team in developing action plans for addressing underperforming areas.
- Delegated work to staff, setting priorities and goals.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between employees or customers in a professional manner.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Ensured compliance with local health and safety regulations in the store environment.
- Maintained a neat, clean, organized work environment that meets company standards.
Sales Lead
Tilly's
Strongsville, Ohio
08.2021 - 02.2023
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assisted other sales associates in providing excellent customer service.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Prepared reports on store performance metrics such as sale numbers or average transaction values.
- Developed and implemented sales strategies to achieve monthly and annual sales targets.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05-2023
High School Diploma -
Brunswick High School
Brunswick, OH05-2021
Skills
- Cash handling
- Inventory management
- Employee training
- Sales analysis
- Customer service
- Performance evaluation
- Conflict resolution
- Time management
- Problem solving
- Leadership development
- Multitasking capacity
- Task prioritization
- Professionalism
Timeline
Store Manager
Pacsun
11.2024 - Current
Assistant Store Manager
Pacsun
02.2023 - 11.2024
Sales Lead
Tilly's
08.2021 - 02.2023
Associate of Arts -
Cuyahoga Community College
High School Diploma -
Brunswick High School