Bethan Allen
Summary
Programme coordination professional with a track record of delivering high-volume community programming, supporting leadership teams, and managing projects. Brings hands-on experience in communication, event planning, and customer service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Assistant
Marine Corps Community Service - Chura Warabi CDC
Okinawa
04.2025 - Current
- Provided comprehensive administrative and clerical support for Child Development Centre leadership and staff, including handling correspondence, records management, communications, and daily office operations.
- Managed administrative processes, including purchase orders and inventory records, ensuring accuracy and compliance with organisational policies.
- Delivered professional customer service to parents, staff, and visitors; coordinated information and resources, resolved routine issues, and maintained confidential files and child-care administrative systems.
Liberty Program Coordinator
Navy Morale, Welfare, & Recreation
Guantanamo Bay
02.2022 - 02.2023
- Planned and executed 50+ monthly programmes and events—from outdoor recreational activities to large-scale celebrations—engaging 1,000+ participants each month and driving consistent community participation.
- Coordinated inclusive programming across all five military service branches (Navy, Marine Corps, Army, Air Force, and Coast Guard), developing diverse events and activities to meet the needs of a broad participant base.
- Managed end-to-end program administration, including budgeting, payroll and timekeeping, staff scheduling and travel, meetings, and monthly reporting, ensuring efficient program operations and successful event delivery.
Shift Supervisor
Starbucks Coffee
Washington, USA
01.2019 - 11.2021
- Led and supported a 15-person team, coordinating daily workflows, priorities, and responsibilities while fostering a collaborative, high-performing team environment.
- Designed and implemented a new task delegation and workflow system, improving operational consistency and achieving 100% completion of critical morning activities—including inventory, ordering, and facility operations
- Managed customer-facing issues, implementing timely solutions that contributed to a 22-point increase in customer satisfaction scores within three months.
Refugee Resettlement Caseworker (Intern)
World Relief
Washington, USA
09.2020 - 01.2021
- Presented research and created a project to be shared with refugees on how to use libraries in the local areas to find books and utilise resources
- Researched and collected low-cost resources, such as preschools, winter clothes, mattresses, and housing assistance for new refugee and asylee families. Sourced over 50 families with snow jackets during November, ensuring families would be warm for winter.
- Met with three participants one-on-one each week to practice their English and assisted with daily tasks, such as getting health insurance, doctor's appointments, and government assistance
Education
Master of Arts - Public Policy
American Public University
USA01-2028
Bachelor of Arts - Global Studies
Arizona State University
Arizona, USA12-2020
Skills
- Microsoft Office proficiency
- Programme coordination
- Event planning
- Organisational management
- People management
- Decision making
- Adaptability
Certification
Google Project Management Certificate earned in February 2022
Timeline
Administrative Assistant
Marine Corps Community Service - Chura Warabi CDC
04.2025 - Current
Liberty Program Coordinator
Navy Morale, Welfare, & Recreation
02.2022 - 02.2023
Refugee Resettlement Caseworker (Intern)
World Relief
09.2020 - 01.2021
Shift Supervisor
Starbucks Coffee
01.2019 - 11.2021
Master of Arts - Public Policy
American Public University
Bachelor of Arts - Global Studies
Arizona State University