Bethanie Franke
Los Angeles,California
Summary
Results-oriented Business Management Professional with nearly two decades of experience in optimizing organizational processes and enhancing ROI through innovative, cost-effective solutions. Demonstrates exceptional skills in building trust, leading high-level negotiations, and executing strategic planning while balancing business needs. Recognized for a disciplined yet flexible problem-solving approach, fostering collaboration to achieve project growth and sustainability. Committed to leveraging data and best practices to cultivate a thriving workplace environment that promotes integrity and hard work.
Accomplished professional with several years of experience leading human resources operations and organizational planning. Well-versed in employment laws, performance appraisals, salary structure and benefits program management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance.
Overview
24
24
years of professional experience
Work History
Director of Human Resources
Montare Behavioral Health
Los Angeles, CA
05.2021 - Current
- Executive leadership role reporting directly to CEO and CFO
- Supervised a cross-functional team of five.
- Implemented a comprehensive HRIS platform within ADP to support workforce spread over multiple regions, with benefits reaching five hundred personnel.
- Transitioned entire staff from Isolved software to ADP for comprehensive employment management.
- Managed employment policies and procedures to ensure DSS and DHCS compliance across fourteen facilities located in California and Arizona.
- Administered complete bi-weekly payroll processing for W-2 and 1099 employees in multiple states.
- Spearheaded annual benefit enrollment negotiations with insurance carriers.
- Facilitated employer-sponsored benefits enrollment including 401K and life insurance packages.
- Pinpoint inefficiencies in processes for technical enhancement applications.
- Performed job analysis for creating accurate job descriptions.
- Handles inquiries related to grievances and complaints.
- Facilitated vendor relationship management to ensure strategic alignment.
- Led change management efforts to adapt to market shifts and organizational needs.
- Implemented systems for tracking progress on key initiatives or projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Human Resources
Coachella Valley Recovery Center
Cathedral City, CA
12.2020 - 05.2021
- Created and implemented employee retention strategies.
- Scheduled random drug testing for employees to diminish regularity risks.
- Aligned HR policies with federal and local regulations.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Suggested promotions and wage increases according to employee performance.
- Helped with employee transfers and referrals.
- Maintained confidential records related to personnel files and other sensitive documents.
- Identified ways to reduce turnover through improved hiring practices.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Worked with department managers to assess needs.
- Counseled managers on disciplinary actions when necessary.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
Director of Human Resources
West Valley Detox Treatment, LLC
Los Angeles, CA
12.2020 - 05.2021
- Scheduled random drug testing for employees to diminish regularity risks.
- Developed and maintained detailed payroll documentation and procedures guides.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Onboarded new employees in time reporting and payroll systems.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Calculated and processed end-of-year bonuses and adjustments with XX% accuracy.
- Processed and issued paychecks and earnings statements.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Directed HR programs, policies and processes to improve operational efficiency.
- Created job postings, tracked applicants and maintained applicant database.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Conducted background checks and reference checks of prospective employees.
- Provided HR consultation services to leadership and department heads.
- Developed employee orientation and training programs for new hires.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Handled employee discipline and termination to address policy infractions.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Director of HR & Finance
Physicians Premier/Ally Medical Group
Austin, TX
01.2020 - 05.2021
- Reported directly to the Board of Physician owners, CEO and CFO assisting in a complete company rebranding and reorganization of an established Emergency Room group consisting of four hundred employees and sixty physician owners
- Assisted in opening two new ER facilities in South Austin and in Spring, Texas
- Lead the company's HR department and staff for eight locations, conducting research to identify organizational issues and provide solutions, drafting policies, procedures, and manuals, providing HR advice to personnel
- Provide enrollment services for employer-sponsored core and voluntary benefits plans including medical, dental, vision, 401K, life insurance, critical illness, and accident insurance
- Evaluate current systems and processes to identify areas for improvement through technical solutions and best practices
- Conduct job analysis when providing updated or newly created job descriptions
- Conducts investigations regarding grievances and complaints
- Manage relationships with software vendors and assist with contract negotiations
- Process Bi-weekly Compensation for Hourly and Salary employees
- Hired a director level team and implemented daily processes to streamline hiring and staffing data flow throughout the organization
- Responsible for implementation of the companies HRIS system with Paylocity including time off and benefits modules, time and labor module, expense reporting flows, HR system flows, setting up payroll coding, Issuance of bi-weekly and off-cycle payroll, compensation analysis and support including salary planning, approval of salary actions, promotions, quarterly bonus processes based on each sites profitability, including monthly distribution to shareholders
- 2020 year-end open benefit enrollment for 400 FTE employees
- Procured new multiple year enhanced benefits plans with zero increase to companies bottom line
Co-Owner/Operator
UNCUT RECOVERY SOLUTIONS
Santa Monica, CA
01.2012 - 05.2021
- Company Overview: Uncut Recovery Solutions is a discreet treatment consultant (rehab consultants) based organization, that works to identify areas of your centers business that could be better to increase productivity, profit margins, and most importantly patient/client care
- Offering: Market Research to identify niche, geographic location site development, competitive analysis, program creation, program accreditation, licensure, staff hiring/training include but not limited to interventionist, sober companioning, group facilitation, digital marketing and lead generation, and Joint Commission (JACHO) Accreditation process
- Uncut Recovery Solutions is a discreet treatment consultant (rehab consultants) based organization, that works to identify areas of your centers business that could be better to increase productivity, profit margins, and most importantly patient/client care
Director of Human Resources and Finance
Behavioral Health (Confidential)
Westwood, CA
07.2018 - 12.2019
- Created workflows and established processes and procedures for the company
- Created all HR documentation for new hires and internal usage
- Coordinated daily HR operations and supervised team transitions across five locations.
- Developed and implemented internal financial policies and controls.
- Oversaw banking and credit card processing.
- Created an extensive internal accounting and reporting mechanism implementing expenditure controls.
- Drafted comprehensive financial reports encompassing balance sheets, profit and loss sheets, and equity statements.
- Assisted in the preparation of annual budgets related to staffing needs.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Maintained confidential records related to personnel files and other sensitive documents.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Drafted job descriptions and prepared job postings for open positions.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
Director of Sales and Operations
NRG Clean Power
Canoga Park, CA
02.2016 - 07.2018
- Executed full-service clean power projects in multiple regions.
- Created tailored sales methods from initial warm lead to final product installation.
- Drafted company policies and procedures to enhance organizational structure.
- Generated $5MM in personal annual sales while overseeing 30 sales representatives achieving an average of $50MM annually.
- Increased company sales by 80% within first year.
- Designed employee onboarding and termination workflows.
- Managed accounting operations including A/P, A/R, and payroll auditing for sick and vacation pay.
- NRG Clean Power is a full-service Energy Efficiency company serving multiple states
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Identified, developed and maintained relationships with key customers and partners.
- Maintained sales volume and selling price by keeping current with supply and demand.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Reviewed competitors' activities in order to stay ahead of the competition in terms of pricing and promotions.
Executive Assistant / Operations Manager
RX MEDICAL NETWORK
Pacific Palisades, CA
08.2001 - 10.2012
- Company Overview: RX Medical was an online pharmacy that started with only 3 people and when the doors closed, we increased company staff to 80 FTE, generating up to $40 MM annually in sales
- Was initially hired as the assistant to the CEO and COO and quickly promoted to a larger operation’s direct supervisory role to 40 customer service reps at our inbound call center
- Responsible for product pricing adjustments, management of affiliates and their commission payouts, monthly training of new call center staff, as well as training pharmacy staff in our Philadelphia warehouse
- RX Medical was an online pharmacy that started with only 3 people and when the doors closed, we increased company staff to 80 FTE, generating up to $40 MM annually in sales
Education
American Payroll Association - Functional payroll Certified FPC
American Payroll Association
02.2025
HRCI - Associate Professional Human Resources Studies
01.2020
Angeles Institute - Licensed Vocational Nursing
Angeles Institute
01.2012
QuickBooks Certified -
01.2005
New Horizon Computer Learning Courses - Microsoft Office & Visio
New Horizon Computer Learning
01.2000
Santa Monica City College - Business Administration Courses
Santa Monica City College
01.1999
Emerson Adult School - Computer Literacy
Emerson Adult School
01.1998
High School -
El Segundo, CA01.1996
Skills
- HR Department Development
- FLSA Compliance Expertise
- FMLA/PFL/ADA/EEO
- HR Policy Development
- Talent Recruitment & Retention
- Compensation & Benefits
- HR Technology selection
- Implementation
- Process expertise
- Workers Compensation
- Performance Management
- Onboarding & Orientation
- Financial Acumen
- Global Business Networking
- ADP
- Bamboo HR
- Isolved
- Paylocity
- Kipu
- Hatch Compliance
- Relias
- Guardian
- Employment law expertise
- Performance reviews
- Compensation structuring
- Workers' compensation oversight
- Onboarding process
- Compensation strategy
- Benefits administration
- Payroll management
Affiliations
- Society for Human Resource Management (SHRM)
- Professionals in Human Resource Association (PHIRA)
- American Payroll Association (APA)
References
Kacy Bult-O’Donnell - Montare Behavioral Health
Regional Clinical Director
(512) 923-4800
Jay Holtz -Ally Medical
Chief Financial Officer
(512) 923-4800
Donna Kreisler - NRG clean power
Chief Operations Officer
(818) 406-5574
Timeline
Director of Human Resources
Montare Behavioral Health
05.2021 - Current
Director of Human Resources
Coachella Valley Recovery Center
12.2020 - 05.2021
Director of Human Resources
West Valley Detox Treatment, LLC
12.2020 - 05.2021
Director of HR & Finance
Physicians Premier/Ally Medical Group
01.2020 - 05.2021
Director of Human Resources and Finance
Behavioral Health (Confidential)
07.2018 - 12.2019
Director of Sales and Operations
NRG Clean Power
02.2016 - 07.2018
Co-Owner/Operator
UNCUT RECOVERY SOLUTIONS
01.2012 - 05.2021
Executive Assistant / Operations Manager
RX MEDICAL NETWORK
08.2001 - 10.2012
American Payroll Association - Functional payroll Certified FPC
American Payroll Association
HRCI - Associate Professional Human Resources Studies
Angeles Institute - Licensed Vocational Nursing
Angeles Institute
QuickBooks Certified -
New Horizon Computer Learning Courses - Microsoft Office & Visio
New Horizon Computer Learning
Santa Monica City College - Business Administration Courses
Santa Monica City College
Emerson Adult School - Computer Literacy
Emerson Adult School