Open To Work
Bethanie Nice
Shelbyville,KY
Summary
Results-driven Operations Leader with 4 years of experience in employee relations, performance management, and compliance. Expertise in team supervision, investigation facilitation, and the development of effective hiring and training processes. Capable of streamlining operations to enhance organizational efficiency in finance, healthcare, and workforce administration.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Operations Business Office Manager
NET Recovery Corp
Remote, Kentucky
06.2025 - 03.2026
- Partnered with leadership and staff to enhance employee relations, boost team engagement, and address operational needs across multiple sites.
- Supervise, coach, and evaluate support staff; assist with hiring decisions, onboarding, and training.
- Conduct performance evaluations and provide ongoing feedback to support a strong performance culture.
- Address employee concerns, attendance issues, and workflow conflicts while maintaining morale and compliance.
- Collaborate with leadership to identify process improvements and respond to changing operational needs.
- Coordinated scheduling, balanced workloads, and facilitated interdepartmental communication to optimize operations.
- Develop and maintain accurate personnel-related documentation and audit records.
- Supported compliance initiatives through thorough audits and ensured data accuracy across records.
- Assisted and collaborated with county officials to coordinate patient treatment plans, billing processes, and required reporting
- Coordinated with residential treatment facilities to manage patient care, including medical records, staffing, and scheduling to ensure consistent treatment coverage
Medical Office Supervisor
Isaiah House Substance Abuse Treatment Center Inc.
10.2021 - 06.2025
- Supervised and supported medical support staff, ensuring compliance and efficiency in a high-volume healthcare setting.
- Liaised between employees, HR, and leadership to effectively address staffing needs, performance issues, and policy compliance.
- Approved timecards, leave requests, and scheduling while ensuring adherence to labor and organizational policies.
- Assisted with recruitment, onboarding, training, and orientation of new hires.
- Coached and counseled employees, fostering a culture of accountability and engagement.
- Participated in employee investigations, documentation, and corrective action support.
- Maintained confidential employee and patient records in compliance with privacy regulations.
- Partnered with executive leadership to review departmental operations, staffing models, and cost efficiencies.
Subrogation Examiner
Equian / Anthem BCBS
02.2018 - 03.2021
- Conducted detailed investigations to ensure compliance with regulations and thorough documentation, enhancing claim resolution.
- Collaborated with internal teams and external partners to efficiently resolve complex claims and disputes, improving overall process effectiveness.
- Communicated professionally with members, attorneys, and insurance carriers to gather information and resolve issues.
- Maintained strict confidentiality and accuracy standards in multiple systems to safeguard sensitive information and support operational integrity.
Pre-Bill Medical Recovery Screener
Equian
09.2017 - 02.2018
- Evaluated patient information for insurance eligibility and coverage details.
- Reviewed medical records for compliance and accurate documentation.
- Evaluated cases for eligibility and compliance, enhancing accuracy in documentation and decision-making.
- Communicated with healthcare providers to gather necessary information.
- Managed competing priorities to consistently achieve quality and productivity standards.
Accountant / AP Specialist
University of Louisville Physicians
06.2015 - 09.2017
- Maintained detailed documentation to strengthen internal controls and ensure regulatory compliance.
- Supported compliance and auditing initiatives, enhancing process improvements within large healthcare organization.
- Created training materials and collaborated cross-functionally, boosting accuracy and efficiency in operations.
Purchasing Assistant
Moog Louisville Warehouse
04.2009 - 05.2015
- Processed purchase orders for materials and supplies efficiently.
- Coordinated with vendors to ensure timely delivery of goods.
- Coordinated vendor relationships, managed documentation, controlled inventory, and provided administrative support to ensure smooth operations.
- Maintained inventory records using company-specific software systems.
- Facilitated training, implemented process improvements, and promoted cross-department collaboration to enhance workflow.
Education
General Education Diploma - Advanced Algebra & Accounting
Shelby County High School
Shelbyville, KYGeneral Business - Computer & Programming, Business Law
Shelby County Vocational School
Shelbyville, KYRadioman School - Communications & Technology Training
United States Navy
San DiegoSkills
- Hiring
- Onboarding
- Policy compliance
- Business compliance
- Documentation
- Change management
- Process improvement
- Operational metrics
- Cross-functional collaboration
- Employee relations
- Conflict resolution
- Training and development
- Leadership partnership
- Confidentiality
Additional Information
Strong employee relations and client-focused approach, Highly organized; able to manage multiple priorities, Self-motivated and comfortable working independently or as part of a team, Willing to travel and comply with all pre-employment requirements
References
Available upon request.
Certification
SHRM - CP - Currently studying to sit for my certification in May 2026
Work Preference
Job Search Status
Open to workSalary Range
$55000/yr - $200000/yrTimeline
Operations Business Office Manager
NET Recovery Corp
06.2025 - 03.2026
Medical Office Supervisor
Isaiah House Substance Abuse Treatment Center Inc.
10.2021 - 06.2025
Subrogation Examiner
Equian / Anthem BCBS
02.2018 - 03.2021
Pre-Bill Medical Recovery Screener
Equian
09.2017 - 02.2018
Accountant / AP Specialist
University of Louisville Physicians
06.2015 - 09.2017
Purchasing Assistant
Moog Louisville Warehouse
04.2009 - 05.2015
General Education Diploma - Advanced Algebra & Accounting
Shelby County High School
General Business - Computer & Programming, Business Law
Shelby County Vocational School
Radioman School - Communications & Technology Training
United States Navy