Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VXI Global Communications
Morrow, GA
06.2022 - 08.2025
Work with customers to satisfy inquiries and collect delinquent balances
Managed high call volumes while maintaining quality standards consistently.
Review delinquent accounts, and execute the most optimal contact strategy for each account to maintain losses below established goals for the position.
Respond to credit disputes, as well as chargeback disputes, in a timely and efficient manner.
Accurately document all interactions and account level issues with borrowers
Employee Service Representative
Uber Eats
Remote, Georgia
03.2022 - 07.2022
Virtual Onboarding solutionist
Processed/Onboarded new drivers, through online channels, Background processes, direct deposit, and I-9 verifications,(WorkDay)
Responded to employee requests regarding payroll and time-off policies otp and virtually.
Collaborated with HR team to streamline communication channels.
Maintained confidentiality while handling sensitive employee information.
Customer Service Representative
J.P. Morgan Chase Bank
Remote, GA
05.2018 - 01.2022
Responded to customer inquiries via chat and email channels.