Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethanie Wilborn

Union City,GA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

VXI Global Communications
Morrow, GA
06.2022 - 08.2025
  • Work with customers to satisfy inquiries and collect delinquent balances
  • Managed high call volumes while maintaining quality standards consistently.
  • Review delinquent accounts, and execute the most optimal contact strategy for each account to maintain losses below established goals for the position.
  • Respond to credit disputes, as well as chargeback disputes, in a timely and efficient manner.
  • Accurately document all interactions and account level issues with borrowers

Employee Service Representative

Uber Eats
Remote, Georgia
03.2022 - 07.2022
  • Virtual Onboarding solutionist
  • Processed/Onboarded new drivers, through online channels, Background processes, direct deposit, and I-9 verifications,(WorkDay)
  • Responded to employee requests regarding payroll and time-off policies otp and virtually.
  • Collaborated with HR team to streamline communication channels.
  • Maintained confidentiality while handling sensitive employee information.

Customer Service Representative

J.P. Morgan Chase Bank
Remote, GA
05.2018 - 01.2022
  • Responded to customer inquiries via chat and email channels.
  • Resolved customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Education

Bachelor of Arts - Psychology

Brenau University
Gainesville, GA
12-2014

Skills

  • Conflict resolution
  • Online Communicatioins
  • Centrix, ZenDesk operation
  • Organization and time management
  • CRM software proficiency

Certification

  • GA Notary Comm-W00696063 Comm. Expires 4/06/2029

Timeline

Customer Service Representative

VXI Global Communications
06.2022 - 08.2025

Employee Service Representative

Uber Eats
03.2022 - 07.2022

Customer Service Representative

J.P. Morgan Chase Bank
05.2018 - 01.2022

Bachelor of Arts - Psychology

Brenau University
Bethanie Wilborn