Beth Ann Skelly Hernandez
Pataskala,OH
Summary
Experienced account and credit management professional with a strong background in client onboarding, cross-functional collaboration, and driving customer success. Adept at building long-term relationships, implementing financial systems, and educating clients on tools that support business growth and retention.
Overview
18
18
years of professional experience
Work History
Credit Manager
QXO/Beacon
Columbus , Ohio
05.2016 - Current
- Proactively drive profitable sales growth by securing transactions and extending credit to customers in line with company policies
- Assess and manage credit risk, updating credit information for existing customers
- Manage accounts receivable portfolio through direct customer interaction and internal resources
- Negotiate payment arrangements with delinquent accounts to minimize bad debt and maximize sales
- Provide management and corporate reporting, including overseeing third-party collection and legal processes
- Work assignments completed remotely
- Train sales department and customers on functions of credit and software
Pet Care Specialist
Furball Fitness
Pataskala, Ohio
09.2024 - Current
- Provided pet owners detailed reports of animal, medications, treatments, and other important information related to their care.
- Communicated positively with clients to understand and meet pets' unique needs.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Submitted reports with photo updates to keep pet parents informed.
- Cuddled and snuggled, making pets feel safe and loved in owner's absence.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Administered medications to animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Sales Administrator
Phinney Industrial Sheet Metal
Columbus
11.2015 - 05.2016
- Assessed costs and risks associated with developing new features and products for customers
- Identified and suggested new procedures and tools for enhancing product value and increasing team productivity
- Worked closely with clients to arrange service appointments
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Coordinated meetings between sales representatives and customers, ensuring all information was communicated effectively.
- Analyzed feedback from customers regarding product features and functionality in order to identify areas where improvements could be made.
Accounts Receivable/Accounts Payable/Inside Sales
Roofing Supply Group
Columbus , OH
11.2008 - 11.2015
- Monitored daily accounts payable activities and ensured compliance with established internal control procedures.
- Review invoices for accuracy and completeness
- Code with proper GL account and process for payment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Researched discrepancies between invoice amounts, purchase orders, receiving reports.
- Led month-end and year-end closing processes for accounts payable, ensuring deadlines were met and financial reports were accurate.
Supervisor
Belles & Beaux Children's Boutique
Gahanna, Ohio
08.2007 - 10.2014
- Maintain and update social media.
- Development of monthly newsletter emails.
- Implemented new operational procedures, increasing efficiency.
- Interaction with customers, providing advice in the selection of products.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Office Manager
Closet Imagery & Storage
10.2007 - 11.2008
- Payroll, accounts payable, accounts receivable and account balancing
- Schedule daily appointments, handle phone communications, schedule meetings and typing of letters and documents
- Order and track all material needed for jobs
- Respond to walk in clients and provide additional support where needed.
Education
Certificate - Personnel Administration Specialist
US ARMY
02-1996
High School Diploma -
Agawam High School
05-1995
Some College (No Degree) -
Springfield Technical Community College
Skills
- Client onboarding & implementation
- Account retention & expansion
- Credit evaluation & risk assessment
- Cross-functional collaboration
- Financial systems: Bectran, Billtrust
- Inside sales & client relations
- Accounts receivable/payable
- Process improvement & workflow optimization
- Clear, empathetic communication
- Leadership shaped by military service
- Adaptability in dynamic environments
- Attention to detail
- Integrity and professionalism
Personal Information
Title: Account Manager/Credit Manager
Social
http://linkedin.com/in/beth-annhernandez-8772a2, socialnetwork.com/name
Timeline
Pet Care Specialist
Furball Fitness
09.2024 - Current
Credit Manager
QXO/Beacon
05.2016 - Current
Sales Administrator
Phinney Industrial Sheet Metal
11.2015 - 05.2016
Accounts Receivable/Accounts Payable/Inside Sales
Roofing Supply Group
11.2008 - 11.2015
Office Manager
Closet Imagery & Storage
10.2007 - 11.2008
Supervisor
Belles & Beaux Children's Boutique
08.2007 - 10.2014
Certificate - Personnel Administration Specialist
US ARMY
High School Diploma -
Agawam High School
Some College (No Degree) -
Springfield Technical Community College
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