Dynamic customer service professional with extensive experience at Media News Group, excelling in team leadership and training. Proven track record in cash handling and fostering customer satisfaction. Known for reliability and maintaining composure under pressure, I effectively managed operations and built strong relationships with clients and staff alike.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Cigarette City
Chico, CA
03.2020 - 10.2024
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Resolved customer complaints in professinal calm reasonable manner
balance cash on hand vs register sales receipts daily balancing then make bank deposits
kept accurate records of inventory. Listed new orders for inventory
Ordered merchandise from vendors, reviewed orders details,(compare charges, # of items, etc )
made real connections to customers.
Assisted in training new employees, ensuring they were knowledgeable about our procedures & policies.
Home Delivery Manager
Media News Group, The Enterprise-Record
Chico, CA
01.2000 - 07.2018
Originally hired in 2000 ,as District Manager, responsible for one section of 4 areas, in City of Chico , contracting drivers to deliver daily paper to homes.
Promoted to Home Delivery Manager in 2001, Responsible to hire, train, supervise all District Managers assigned to the 5 districts dividing home subscribers homes in Chico and surrounding cities
In 2003, I was promoted to oversee all 4 newspapers in four cities locally. Included Chico, Paradise, Red Bluff & Oroville. Each had several District Managers I had to supervise, these managers who looked after average of 20 contractors- per District, (4 managers per) at each newspaper building.
the clerical staff, the phone sales crews and daily drivers running missed delivery complaints staffing personnel were all under my direction, if needed .
Owner Beth Potpourri Retail Store
Owner
Chico, CA
01.2006 - 03.2011
Owner operator of own retail store in Chico California.
Education
Associate of Arts - Business Administration And Management
Ranch Santiago Community College
Santa Ana, CA
01-1989
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Timeline
Customer Service Cashier
Cigarette City
03.2020 - 10.2024
Owner Beth Potpourri Retail Store
Owner
01.2006 - 03.2011
Home Delivery Manager
Media News Group, The Enterprise-Record
01.2000 - 07.2018
Associate of Arts - Business Administration And Management