Bethanne Robinson
Lancaster,PA
Summary
Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
WellSpan Health Management
Lancaster, PA
05.2008 - 11.2021
- Obtained client medical history, including medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained detailed records of test results by entering data and patient information into computer.
- Implemented care and efficiency improvements to support and enhance office operations.
- Worked with 9 providers.
Certified Medical Assistant
Lancaster Neurology Group
Lancaster, PA
01.2008 - 04.2008
- Obtained client medical history, including medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Worked with 2 providers
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Certified Medical Assistant
General Internal Medicine
Lancaster, PA
03.2006 - 01.2008
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared lab specimens for diagnostic evaluation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Maintained detailed records of test results by entering data and patient information into computer.
- Worked with 8 providers
Front Desk Associate
General Internal Medicine
Lancaster, PA
03.2004 - 03.2006
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Worked with 3 providers in Willow Valley Retirement Community Office
Education
Medical Assistant - Medical
Lancaster County Career And Technology Center
Willow Street, PA05.2005
High School Diploma -
Manheim Twp High School
Lancaster, PA06.1988
Skills
- Supply Management
- Clear Communication
- Updating Medical Records
- Patient Relations
- Multitasking and Prioritization
- Completing Insurance Forms
- Examination Preparation
- Appointment Scheduling
- Operating EKG Equipment
- Multi-line Telephone System Operation
- Coordinating Drug Refills
- Electronic Charting
- Flexibility and Adaptability
- Medical office administration
- Authorizations
- EPIC
Certification
- CMA - Certified Medical Assistant
references
Dr. Scott Riebel
717-940-3292
Justin Walzl, DNP
610-587-3240
Kathy Kissinger, RN
580-471-4739
Timeline
Certified Medical Assistant
WellSpan Health Management
05.2008 - 11.2021
Certified Medical Assistant
Lancaster Neurology Group
01.2008 - 04.2008
Certified Medical Assistant
General Internal Medicine
03.2006 - 01.2008
Front Desk Associate
General Internal Medicine
03.2004 - 03.2006
Medical Assistant - Medical
Lancaster County Career And Technology Center
High School Diploma -
Manheim Twp High School
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