Bethann Sullivan
Tupelo,MS
Summary
Experienced team leader skilled in customer relationship management and conflict resolution. Successfully directed front end operations to ensure customer satisfaction and team efficiency. Eager to leverage experience in brand partnership development to drive business growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Product Brand Partner
Bravenly Global
Tupelo, Mississippi
02.2025 - Current
- Identified and pitched potential clients, strengthening brand partnerships and expanding market reach.
- Created content for digital platforms, boosting brand visibility and awareness across target audiences.
- Managed social media accounts to promote products and engage customers, enhancing online community interaction.
- Ensured compliance with all relevant laws and regulations during the production of promotional materials.
Front End Supervisor
Kroger
Laurel, MS
11.2019 - 08.2025
- Directed and supervised front end team to ensure efficient daily operations.
- Monitored productivity and provided constructive feedback and coaching, modeling expected behaviors.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company standards and operational procedures to meet daily goals.
- Trained new employees on company policies and procedures.
Quote tech
Howard Technology
Ellisville, Mississippi
08.2018 - 10.2019
- Supported sales reps by identifying and quoting competitive prices for educational technology for k12 and college institutions.
- Secured bulk pricing on name brand computers for k12 and college institutions.
- Managed customer queries via email, ensuring timely responses in absence of sales representatives.
Cashier
Kroger
Laurel, MS
02.2015 - 07.2018
- Processed customer transactions efficiently and accurately at checkout lanes.
- Handled cash, credit, and debit payments securely and responsibly.
- Resolved customer complaints with patience and professionalism, ensuring customer satisfaction and loyalty.
- Assisted customers with product inquiries and store navigation, enhancing their shopping experience.
- Educated customers on promotional offers and loyalty programs, increasing engagement with store promotions.
- Maintained cleanliness and organization of checkout area and surrounding displays.
Remodel Associate
Walmart
Laurel, Mississippi
03.2011 - 07.2011
- Contributed to product layout and display for remodel projects, enhancing visual appeal and customer engagement.
- Adhered to safety protocols while operating tools and equipment, ensuring a safe work environment.
- Collaborated in team meetings to align on project timelines and tasks, facilitating effective communication and coordination.
- Ensured customer satisfaction by providing friendly and efficient service.
Childcare Provider
First Baptist Child Development Center
Magee, Mississippi
08.2006 - 04.2010
- Developed and implemented engaging lesson plans tailored to age groups.
- Supervised daily activities for children, promoting safety and engagement.
- Monitored children's behavior and provided guidance for social interactions.
- Encouraged positive interactions between children by providing supervision at all times.
- Fostered positive relationships with parents through regular communication.
- Maintained cleanliness and safety of play areas and learning spaces, enhancing children's play experience.
- Sanitized toys and tables to uphold high standards of cleanliness and safety.
- Assisted in training new childcare staff on best practices and policies.
Waitress
Ryans Buffett
Thomson, Georgia
08.2003 - 11.2003
- Took accurate food and beverage orders from customers promptly.
- Ensured timely delivery of meals and drinks, contributing to overall customer satisfaction.
- Delivered friendly, attentive service to enhance dining experience for all patrons.
- Handled customer complaints calmly and professionally, fostering a positive dining atmosphere.
- Collaborated with kitchen staff to manage special requests and dietary needs.
Education
High School Diploma -
West Jones High School
Laurel, MS05-1998
Commercial Food
Jones County Vocational Technology
Laurel, MS05-1997
Skills
- Brand partnership development
- Digital content development
- Social media strategy
- Client presentations
- Customer relationship management
- Compliance assurance
- Cash management
- Team leadership
- Conflict resolution
- Safety compliance
- Food safety
- Time management
- Customer service
- Child development
- Activity planning
Certification
Anti-money Laundering Course
Timeline
Product Brand Partner
Bravenly Global
02.2025 - Current
Front End Supervisor
Kroger
11.2019 - 08.2025
Quote tech
Howard Technology
08.2018 - 10.2019
Cashier
Kroger
02.2015 - 07.2018
Remodel Associate
Walmart
03.2011 - 07.2011
Childcare Provider
First Baptist Child Development Center
08.2006 - 04.2010
Waitress
Ryans Buffett
08.2003 - 11.2003
High School Diploma -
West Jones High School
Commercial Food
Jones County Vocational Technology