Bethany Asbury
Bedford,VA
Summary
Detail-oriented professional with 4.5 years of experience overseeing cash handling, customer service and satisfaction, compliance, and team leadership. Highly trusted for accuracy, integrity, and dependability. I am seeking a stable, structured environment where I can build a long-term career, maintain consistency, and continue to develop high-quality work.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Rackroom Shoes
08.2021 - Current
- Assisted in managing daily operations and ensuring store compliance with company policies.
- Trained and mentored team members on customer service best practices to enhance performance.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Staunton River High School
Bedford05-2019
Skills
- Customer Service
- Compliance
- Reporting and Documenting
- Money Handling
- Team Leadership
- Decision-making
- Cash Handling
- Time management
- Customer relations
- Goal setting
- Conflict resolution
- Product and service sales
Timeline
Assistant Manager
Rackroom Shoes
08.2021 - Current
High School Diploma -
Staunton River High School