Bethany Bernal
Huntsville,Texas
Summary
Energetic and capable professional dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator I
SHSU-Office Of Development
01.2021 - Current
- Manage and monitor Development, Advancement Services, & Donor Relations' budget, transfers, procurement, p-card, travel, facilities requests, and other operational-level activities.
- Perform advanced administrative support duties for the Associate VP of Development, Assistant VP of Donor Relations, and Major Gift Officers.
- Hire, train, and supervise department student workers and manage their schedules and timesheets.
- Assist management with special projects to complete all tasks by deadlines.
- Answer phone calls and responded to inquiries from university donors, vendors and other external contacts.
- Assist with events and other duties as assigned.
System Analyst & System Support
SHSU-Financial Aid Office
01.2019 - 01.2021
- Conducted system investigations including troubleshooting, cleaning data, and repairing database objects associated with specific software.
- Collected, reconciled, and maintained complex data for the Financial Aid Office.
- Conducted research, did outreach with students, ran daily, necessary processes, and was a member of multiple job-related committees.
- Investigated system issues and implemented resolutions to reduce downtime.
- Collaborated with upper management to drive strategy and implement new processes.
Financial Aid Counselor
SHSU-Financial Aid Office
01.2017 - 01.2019
- Awarded, adjusted, and reviewed students' financial aid based on their academic eligibility.
- Advised students regarding federal regulations and eligibility requirements.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Designed and presented materials to current and prospective students, as well as to other departments on campus.
- Main counselor contact for first generation, FORWARD, and TRIO students.
Financial Aid Assistant III
SHSU-Financial Aid Office
01.2016 - 01.2017
- Collected and processed documentation required for verification of students' financial aid applications in accordance with federal regulations.
- Ran complicated and necessary reports in Banner for the verification process.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Advised and assisted students with financial aid applications, the verification process, and other concerns.
Education
Bachelor of Arts - Mass Communication
Sam Houston State University
Huntsville, Texas12.2020
Associate of Science - Individual Studies
Jamestown Community College
Jamestown, New York05.2012
Skills
- Tech-Savvy
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Correspondence Preparation & Management
- Effective Communication
- Problem Solving
- Organizational Skills
- Confidentiality Maintenance
- Customer Service
- Process Improvement
- Attention to Detail
- Project Management
Timeline
Administrative Coordinator I
SHSU-Office Of Development
01.2021 - Current
System Analyst & System Support
SHSU-Financial Aid Office
01.2019 - 01.2021
Financial Aid Counselor
SHSU-Financial Aid Office
01.2017 - 01.2019
Financial Aid Assistant III
SHSU-Financial Aid Office
01.2016 - 01.2017
Bachelor of Arts - Mass Communication
Sam Houston State University
Associate of Science - Individual Studies
Jamestown Community College
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