Bethany Burtlow
Valley Springs,CA
Summary
Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in fast-paced environments. Collaborates effectively within a team to achieve personal and business objectives. Recognized for resolving escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bank of Stockton
Pine Grove, CA
05.2022 - Current
- Assisted in resolving discrepancies between bank statements and internal records.
- Ensured that all relevant laws pertaining to the opening of new accounts were followed correctly.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Prepared bank deposits, reconciled invoices and processed payments.
- Provided support with customer inquiries regarding account balances, transactions and other related issues.
- Prepared reports on transaction activity for management review.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Receptionist / Accounting
Shingle Springs Honda
Shingle Springs, CA
04.2021 - 05.2022
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Monitored accounts receivable aging reports to ensure timely payments.
- Assisted with preparing journal entries related to accounts payable transactions.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Key Holder
European wax center
Sacramento, CA
05.2019 - 04.2021
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA05-2013
Some College (No Degree) - Business
Sacramento City College
Sacramento, CASome College (No Degree) - Administration of Justice
Folsom Lake College
Folsom, CASkills
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Information Security
- Complaint resolution
- Report Generation
- Data Entry
- Inbound and Outbound Calling
- Multi-Task Management
- Customer Relationship Management (CRM)
- 10-Key
References
References available upon request.
Timeline
Customer Service Representative
Bank of Stockton
05.2022 - Current
Receptionist / Accounting
Shingle Springs Honda
04.2021 - 05.2022
Key Holder
European wax center
05.2019 - 04.2021
High School Diploma -
El Camino Fundamental High School
Some College (No Degree) - Business
Sacramento City College
Some College (No Degree) - Administration of Justice
Folsom Lake College
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