Bethany Byrd
Jacksonville,United States
Summary
Experienced Customer Service Specialist with 6+ years of experience excelling in customer interactions and resolving customer issues. Adaptable professional recognized by peers for my quick learning, effective multitasking, and empathy skills. Looking to apply my experience with Customer Service and Understanding Customer Needs at your company.
Overview
7
7
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
01.2024 - 05.2024
- Responded proactively and positively to rapid change.
- Was determined to respond to difficulties with positivity and determination.
Customer Service Staff
Publix
06.2017 - 01.2024
- Provided premier customer service in a fast-paced, busy environment
- Handled large amounts of money.
- Coordinated the flow of the front end of the store.
- Handled customer complaints and requests cheerfully.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Strived to become the best I can be.
- Built great relationships with associates and leading them to better themselves and the company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Arts -
FSCJ
05.2019
Skills
- Fast Learner
- Problem Solving
- Leadership
- Communication
- Teamwork
- Adaptability
- Conflict Resolution
- Creativity
- Organization
- Relationship Building
- Work Prioritization
- Active Listening
- Critical Thinking
Personal Information
Title: Customer Service Specialist
Timeline
Customer Relationship Advocate
Fidelity Investments
01.2024 - 05.2024
Customer Service Staff
Publix
06.2017 - 01.2024
Associate of Arts -
FSCJ
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