Bethany Ceja
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Seeking to transition into a receptionist role where my skills in communication, organization, and customer interaction can be fully utilized.
Overview
11
11
years of professional experience
Work History
Bartender
Church Bar
06.2022 - Current
- Demonstrated exceptional sales skills, consistently upselling premium drinks and liquors, resulting in a 20% increase in beverage sales.
- Developed and maintained a loyal customer base through personalized interactions, leading to a 30% growth in repeat business.
- Successfully promoted and launched new cocktail specials, increasing customer engagement and boosting overall sales.
- Leveraged extensive liquor knowledge to create unique and innovative cocktails that appealed to a diverse clientele.
Bartender
Gringo Theory
02.2021 - 02.2022
- Operated efficiently in high-volume setting to prepare and serve more than 300 drinks per hour.
- Handled simultaneous customer, team and business needs.
- Improved and applied social media marketing strategies to increase patronage.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
The Shack Wings & Brews
09.2020 - 07.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Buffalo Wild Wings
09.2015 - 01.2018
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Customer Service Representative
Fred Loya Insurance
08.2016 - 09.2017
- Regularly exceeded daily sales and product add-on quotas
- Resolved price change and company policy issues over phone with average 200 customers daily.
- Fielded customer questions regarding available plans, sales, current prices and upcoming company changes
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Added documents to file records and created new records to support filing needs
- Maintained customer satisfaction, focused on addressing customer needs and resolving concerns.
Hostess/Server
Applebee's
06.2013 - 07.2014
Education
High School Diploma -
Loretto Academy
Medical Sonography
El Paso Community College
El Paso, TXSkills
- Excellent customer communication and relationship building
- Ability to handle high-pressure situations in a fast-paced environment
- Strong teamwork and collaboration skills
- Performance improvement
- Ability to handle multiple tasks simultaneously
- Detail-oriented and able to manage time effectively
Timeline
Bartender
Church Bar
06.2022 - Current
Bartender
Gringo Theory
02.2021 - 02.2022
Server
The Shack Wings & Brews
09.2020 - 07.2021
Customer Service Representative
Fred Loya Insurance
08.2016 - 09.2017
Server
Buffalo Wild Wings
09.2015 - 01.2018
Hostess/Server
Applebee's
06.2013 - 07.2014
High School Diploma -
Loretto Academy
Medical Sonography
El Paso Community College
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