Bethany Dos
Gilbert,AZ
Summary
Resourceful and empathetic Support Operations and Customer Experience professional with 10+ years of experience delivering high-quality remote support across e-commerce, nonprofit, and service industries. Adept at problem-solving, cross-team collaboration, and process improvement. Known for exceptional communication skills, technical aptitude, and a creative approach to customer care. Seeking a remote opportunity where I can blend analytical thinking with heart-centered service to improve team performance and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Operations Agent
Camping World / The House
10.2021 - Current
- Provide advanced back-office support to customer service teams, resolving complex inquiries with empathy and accuracy.
- Research customer accounts, orders, and billing to identify and resolve issues efficiently.
- Collaborate across departments (shipping, billing, IT, warehouse) to ensure smooth customer resolutions.
- Develop and document standard operating procedures, enhancing team productivity and consistency.
- Train and mentor new agents on company tools and service standards.
- Create and issue merchandise certificates for rewards members and support loyalty program operations.
- Recognized for professionalism, reliability, and consistently high satisfaction ratings.
E-Commerce Reseller (Amazon, eBay, Etsy)
Self-Employed
01.2017 - Current
- Build and manage an independent online retail business with strong repeat customer engagement.
- Conduct market research to identify profitable trends and sourcing opportunities.
- Create detailed listings with photography, SEO-optimized descriptions, and social media promotion.
- Manage end-to-end operations: inventory, shipping, customer communications, and record-keeping.
- Utilize social media (Instagram, Facebook, Twitter) to drive brand awareness and engagement.
Amazon Associate (Remote Technical Support)
Amazon.com
04.2020 - 05.2021
- Supported customers via inbound calls, email, and chat across Retail, Alexa, Echo, Fire TV, and Prime Video.
- Troubleshot device and account issues with patience and technical proficiency.
- Processed returns, refunds, and replacements with accuracy and empathy.
- Consistently exceeded targets for customer satisfaction and call quality metrics.
Administrative Assistant (Remote)
Liz Logelin Foundation
03.2019 - 06.2020
- Provided administrative and applicant support for nonprofit grant programs.
- Managed emails, scheduling, and donor communications with discretion and care.
- Assisted in social media management and community outreach.
- Supported event planning and logistics for foundation programs.
- Handled QuickBooks data entry and processed grant disbursements.
Owner / Operator – Licensed Family Daycare
Self-Employed
01.2013 - 06.2019
- Operated a state-licensed in-home daycare serving children ages 6 weeks–10 years.
- Designed creative, age-appropriate curriculum and balanced meal plans.
- Maintained compliance with all state health and safety regulations.
- Managed contracts, billing, communications, and parent relations.
- Achieved the lowest sickness and injury rate in county-wide peer evaluations.
Education
High School Diploma -
Fergus Falls Senior High
Fergus Falls, MNAssociate of Arts - General Studies
Minnesota State Community & Technical College
Fergus Falls, MNSkills
- Remote Customer Support & Operations
- Cross-Functional Collaboration
- Zendesk
- Salesforce
- Help Scout
- NetSuite
- Google Workspace
- MS Office
- Technical Troubleshooting
- Training & Onboarding
- QuickBooks & Bookkeeping
- Administrative Coordination
- Social Media Management
- Event Planning & Communication
- Empathetic Customer Engagement
Certification
Adult & Pediatric First Aid / CPR / AED
Timeline
Support Operations Agent
Camping World / The House
10.2021 - Current
Amazon Associate (Remote Technical Support)
Amazon.com
04.2020 - 05.2021
Administrative Assistant (Remote)
Liz Logelin Foundation
03.2019 - 06.2020
E-Commerce Reseller (Amazon, eBay, Etsy)
Self-Employed
01.2017 - Current
Owner / Operator – Licensed Family Daycare
Self-Employed
01.2013 - 06.2019
High School Diploma -
Fergus Falls Senior High
Associate of Arts - General Studies
Minnesota State Community & Technical College