Bethany Ellington
O'Fallon,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Teller
Scott Credit Union
Collinsville, IL
12.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Pet Sitter/Owner
Pawsitively happy pet services
04.2023 - Current
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
- Worked collaboratively with other members of the team in order to provide excellent customer service.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Shift Supervisor
Kentucky Fried Chicken
06.2020 - 11.2023
- Complied with company standards and policies, setting example for team members
- Used company tools and resources to train employees
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Held team members accountable during shift by effectively coaching to improve performance
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Worked cooperatively with teams to accomplish business goals and objectives
- Managed inventory levels and minimized loss, following company systems and guidelines
- Prepared end-of-shift reports for management review and approval
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
Education
High School Diploma -
Ofallon Township High School
OFallon, IL05.2022
Skills
- Regulatory Compliance
- Product Promotion
- New Account Setup
- Employee Training Assistance
- Employee Motivation
- Creative Thinking
- Customer Relationship Management
- Opening Accounts
- Resourcefulness
- Security Protocols
- Experience Management
- Team Coaching and Training
- Account Updating
- Customer Service-Oriented
- Customer Financing
- Night and Safe Deposit Procedures
- Money Transfers
- Money Handling
- Opening and Closing Procedures
- De-Escalating Conflicts
- Excellent time management skills
- Approachable
- Strong Work Ethic
- Exceptional customer service
- Professionalism and Courtesy
Affiliations
- Paint/Draw
- Go to the gym
- i love to travel and be outside
Timeline
Teller
Scott Credit Union
12.2023 - Current
Pet Sitter/Owner
Pawsitively happy pet services
04.2023 - Current
Shift Supervisor
Kentucky Fried Chicken
06.2020 - 11.2023
High School Diploma -
Ofallon Township High School