Summary
Overview
Work History
Education
Skills
Love going to church, decorating, and cooking. Love spending time with family!
Timeline
Manager

Bethany Bates

Forest,Mississippi

Summary

Driven employee adept in problem resolution and effective communication. Excelled in high-stress situations, enhancing customer loyalty through empathetic service. Skilled in computer usage and multitasking, consistently achieving goals within tight deadlines. Demonstrates exceptional organizational abilities and a positive attitude, driving success and efficiency.

Overview

7
7
years of professional experience

Work History

Manager

Quick Cash for Checks
11.2023 - Current
  • Accomplish multiple tasks within established timeframes.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Process transactions with ease.
  • Understand protocols and procedures following them effectively.
  • Open and close office everyday.

Electronic Banking/Wire Assistant/Customer Service Representative

Community Bank of MS
11.2019 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Teller

The Citizens Bank of Philadelphia
10.2017 - 11.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

High School Diploma -

Morton High School
Morton MS

Skills

Time Management

Verbal and written communication

Positive Attitude

Problem Resolution

Effective Communication

Computer Skills

Organizational Skills

Multitasking Abilities

Scheduling and Coordinating

Love going to church, decorating, and cooking. Love spending time with family!

Although have hobbies or anything personal is not necessarily a job requirement, I would like to tell you a bit about who I am and what I am about. I have been married for 5 years and we have a very loved 3 year old son. We put God first, family and friends second, and loyalty to our work ethics third. I enjoy decorating anything, cooking for those I love and spending time with my husband and son. I would consider us to be well-rounded and put our all in everything we do. If you choose me for this position, I will give my best to ensure you wont regret it. Thank you so much for your time and consideration!

Timeline

Manager

Quick Cash for Checks
11.2023 - Current

Electronic Banking/Wire Assistant/Customer Service Representative

Community Bank of MS
11.2019 - 09.2021

Teller

The Citizens Bank of Philadelphia
10.2017 - 11.2019

High School Diploma -

Morton High School

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Bethany Bates