Bethany Harvey
Saint Charles
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Store General Manager
Petco Animal Supplies Stores Inc.
10.2023 - Current
- Led store expense control and payroll to optimize business.
- Manage team by providing leadership, direction and continued development opportunities.
- Practice suggestive selling, offering guests complementary items to maximize sales.
- Lead change efforts within store, conforming to shifting demands and timelines.
- Increased sales from -5% YTD 2023 to +3% YTD 2024
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager Operations
Lowe's
08.2021 - 10.2023
- Recruit, hire and train new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Develop and implement company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Log operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Implement theft prevention policies to minimize potential stock loss.
- Manage openingand closing procedures and recommend changes to enhance efficiency of daily activities.
- Made operational expenses by $15000 YTD.
Co Manager
Hobby Lobby
09.2020 - 08.2021
- Approved regular payroll submissions for employees.Kept payroll costs under goal.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Store Manager
Home Depot
06.2015 - 08.2020
- Responsible for day to day Operations, including P&L management, safety, hazardous waste management
- Hire, train, and manage various operational teams throughout the store: Freight, Front End, Special Services, Deliveries, Tool Rental, Accounting/Bookkeeping
- Solve complex customer concerns daily
- Delegate work to employees based on shift requirements, individual strengths and unique training.
- Made operational expenses 4 years in a row.
Co Manager
Walmart Batavia, DeKalb, Forest Park
01.2009 - 06.2015
- Maintained an environment that supports and reinforces the highest standards of integrity and ethics.
- Direct communication with Market and Regional teams. Experience in $100m building,
- Assisted in 3 wall expansion in Forest Park, Il Illinois. State Food Safety Certified.
- Trained to address potential Union activity.
- At highest staffing peak, responsible for 235 associates.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Executive Team Lead
Target Melrose Park
07.1992 - 12.2008
- Assisted in forecasting store sales, maintained budgetary controls, inventory control, merchandising, and customer service procedures.
- Provided direction and guidance to team members ensuring execution of corporate operational programs.
- Implemented internal remodel for store in 2006, resulting in 25% increase in comp sales
- Implemented plans for and lead the team that reset the entire store twice yearly
- Opened and closed the store and responded to alarm calls.
Education
High School Diploma -
Oak Lawn Community High School
Skills
- Solid Judgement and Decision Making Abilities
- Exceptional Organizational Skills
- Retail Inventory Management
- Team leadership
- Promotional planning
- Store operations oversight
Contact
Saint Charles, IL 60174
Timeline
Store General Manager
Petco Animal Supplies Stores Inc.
10.2023 - Current
Assistant Store Manager Operations
Lowe's
08.2021 - 10.2023
Co Manager
Hobby Lobby
09.2020 - 08.2021
Assistant Store Manager
Home Depot
06.2015 - 08.2020
Co Manager
Walmart Batavia, DeKalb, Forest Park
01.2009 - 06.2015
Executive Team Lead
Target Melrose Park
07.1992 - 12.2008
High School Diploma -
Oak Lawn Community High School
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