Hajar Zrhoudi
Raleigh,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager/ Aillea
AILLEA
11.2021 - Current
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted local business collaboration, held in store events to drive sales and new clientele.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager/ BlueMercury
Bluemercury
01.2019 - 10.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Key Holder/ Bare Minerals
Bare Minerals
01.2018 - 01.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Sales and Service Team Leader/ Sephora
Sephora
01.2015 - 12.2018
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
Beauty Advisor
MAC Cosmetics
01.2014 - 01.2015
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Criminal Justice
Wake Technical Community College
Raleigh, NC05.2017
Skills
- Leadership
- Critical thinking, complex
- Problem solving,judgement and decision making
- Planning and organizing
- Personnel and human resources
- Influencing, leading and delegating abilities
Languages
Arabic
Native or Bilingual
Timeline
Store Manager/ Aillea
AILLEA
11.2021 - Current
Store Manager/ BlueMercury
Bluemercury
01.2019 - 10.2021
Key Holder/ Bare Minerals
Bare Minerals
01.2018 - 01.2019
Sales and Service Team Leader/ Sephora
Sephora
01.2015 - 12.2018
Beauty Advisor
MAC Cosmetics
01.2014 - 01.2015
Associate of Arts - Criminal Justice
Wake Technical Community College
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