Bethany Headley
Bennington
Summary
Results-oriented manager and analytical problem solver with expertise in team building and customer relations. Drives employee engagement and performance through effective training and morale-building initiatives. Demonstrates sound judgment and independent decision-making to achieve company goals in dynamic environments.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
TD Bank
Bennington, VT
08.2022 - Current
- Supervised daily operations, ensuring compliance with policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Assisted in achieving monthly sales targets through effective team motivation and performance tracking.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved customer inquiries and issues, fostering positive relationships and loyalty.
- Monitored cash handling procedures to ensure accuracy and security during transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Manager
CVS Pharmacy
Bennington, VT
04.2019 - 03.2024
- Developed and implemented sales strategies that enhanced store performance.
- Managed inventory levels, optimizing stock to meet customer demand effectively.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Coordinated scheduling to maximize staff productivity during peak hours.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Trained and mentored team members, fostering a collaborative work environment.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Rite Aid
Bennington, VT
08.2015 - 04.2019
- Implemented process improvements that enhanced overall store efficiency and customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Collaborated with management to develop training programs for employee development.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Enhanced product visibility by strategically rotating merchandise for promotions. and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
Education
High School Diploma -
A Beka Academy
Pensacola FlSkills
- Inventory management
- Customer engagement
- Customer service
- Team leadership
Store operations
- Coaching employees
- Recruitment training
- Service management
- Problem-solving
Timeline
Assistant Store Manager
TD Bank
08.2022 - Current
Store Manager
CVS Pharmacy
04.2019 - 03.2024
Assistant Store Manager
Rite Aid
08.2015 - 04.2019
High School Diploma -
A Beka Academy