Summary
Overview
Work History
Education
Skills
Extra Activities
Timeline
Generic

Bethany LORENZO

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

3
3
years of professional experience

Work History

Hostess

Sherwood Inn
09.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Busser

Skaneateles Country Club
06.2020 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Hostess

Skaneateles Country Club
06.2020 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

Bachelor of Arts - Sociomedical Sciences

SUNY College At Geneseo
Geneseo, NY
05.2026

High School Diploma -

Auburn High School
Auburn, NY
06.2022

Skills

  • Customer Preferences
  • Billing and Payment Processing
  • Kitchen Staff Management
  • Active Listening and Communication
  • Warm and Friendly
  • Conflict and Complaint Resolution

Extra Activities

Geneseo Cross Country Team

Geneseo Track and Field Team

Timeline

Hostess

Sherwood Inn
09.2021 - Current

Busser

Skaneateles Country Club
06.2020 - Current

Hostess

Skaneateles Country Club
06.2020 - Current

Bachelor of Arts - Sociomedical Sciences

SUNY College At Geneseo

High School Diploma -

Auburn High School

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Bethany LORENZO