Bethany Oneal
Kansas City,MO
Summary
Looking for a new environment to learn and grow while proving impeccable service and teamwork. Energetic and personable, with natural ability to create welcoming and enjoyable atmosphere. Possesses solid understanding of bar operations and customer service excellence, along with skills in cash handling and inventory management. Focused on enhancing guest experiences and driving team performance.
Overview
13
13
years of professional experience
Work History
Bartender Shift Manager
Rancho Grande Cantina
Parkville, Mo
06.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, managing cash, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new staff on all aspects of customer service skills to enhance overall performance.
- Directed daily operations of a large staff in a high paced work environment including dining, bar, and togo stations.
Managing Bartender
Frank James Saloon
Parkville , Mo
06.2017 - 06.2022
- Built a fun and safe environment for patrons resulting in increased sales and return customers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each night.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift and cohesion amongst staff.
Bartender
Veggas Pub
Milwaukee, Wi
01.2013 - 01.2017
- Served high customer volumes during nights, weekends and Packer games.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Manager
Pizza Shuttle
Milwaukee, WI
01.2012 - 01.2017
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Conducted opening and closing duties, managed cash drawers, driver payouts, inventory and kitchen prep.
- Unofficial bouncer and top tier pizza artist.
Education
Diploma -
Viroqua High School
Viroqua, WI2010
Skills
- Engaging personality
- Customer service expertise
- Highly reliable
- Service-oriented mindset
- Meticulous attention to detail
- Certified in Mixology
- Unofficial psychiatrist
- Only weakness is I care too much
Timeline
Bartender Shift Manager
Rancho Grande Cantina
06.2018 - Current
Managing Bartender
Frank James Saloon
06.2017 - 06.2022
Bartender
Veggas Pub
01.2013 - 01.2017
Manager
Pizza Shuttle
01.2012 - 01.2017
Diploma -
Viroqua High School