Misha Taylor
Iron Mountain
Summary
Dynamic and results-driven professional with extensive experience in customer service and team supervision at Shadys Tap Room. Proven track record in enhancing customer satisfaction through effective conflict resolution and creative mixology. Skilled in POS system operation and waste reduction, fostering a positive work environment while ensuring high cleanliness standards.
Overview
16
16
years of professional experience
Work History
Bartender Shift Manager
Shadys Tap Room
Brooklyn, MI
08.2019 - 02.2026
- Supervised team members to ensure efficient service during peak hours.
- Trained new staff on cocktail preparation and customer service standards.
- Managed inventory levels, reducing waste through effective stock rotation.
- Developed and implemented strategies to enhance customer experience and satisfaction.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Resolved customer complaints swiftly, improving overall patron satisfaction ratings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Shift Supervisor
Panera Bread
Ann Arbor, MI
09.2012 - 06.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated shift schedules to optimize labor efficiency and coverage.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Conducted regular performance evaluations to promote staff development and accountability.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
- Supervised ongoing daily production phases.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Event Server
Katherine’s Catering
Ann Arbor, MI
05.2013 - 08.2016
- Delivered exceptional service during events, ensuring guest satisfaction and comfort.
- Coordinated food and beverage service to maintain timely delivery and presentation standards.
- Assisted in event setup and breakdown, optimizing workflows for efficiency.
- Trained new staff on service protocols and company policies to enhance team performance.
- Collaborated with event planners to align services with client expectations and event goals.
- Monitored dining areas for cleanliness, proactively addressing issues to maintain high standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
Housekeeper
Taylor Maid
Clinton, Mai
01.2010 - 06.2012
- Supervised daily cleaning operations, ensuring high standards of cleanliness and hygiene.
- Trained new staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2012
Skills
- Cleanliness standards
- POS system operation
- Ordering supplies
- Waste reduction
- Upselling strategies
- Health and safety
- Beverage making
- Customer service
- Outgoing personality
- Engaging personality
- Creative mixology
- Customer service expertise
- Outstanding customer service
- Reliable and responsible
- Problem-solving
- Critical thinking
Timeline
Bartender Shift Manager
Shadys Tap Room
08.2019 - 02.2026
Event Server
Katherine’s Catering
05.2013 - 08.2016
Shift Supervisor
Panera Bread
09.2012 - 06.2021
Housekeeper
Taylor Maid
01.2010 - 06.2012
High School Diploma -
Penn Foster Career School