BETHANY O'NEAL
Palm Bay,FL
Summary
Pharmacy professional with over 20 year of experience with a commitment to maximizing operational efficiency and patient care. Proven ability to lead teams, manage inventory, and implement process improvements. Known for collaborative approach and adaptability to changing needs, with strong focus on communication and regulatory compliance.
Experienced with medication therapy management and patient counseling. Utilizes critical thinking and problem-solving to enhance patient care and optimize treatment plans. Knowledge of regulatory standards and clinical guidelines, ensuring compliance and safety in all pharmaceutical practices.
Pharmacy professional with commitment to maximizing operational efficiency and patient care. Proven ability to lead teams, manage inventory, and implement process improvements. Known for collaborative approach and adaptability to changing needs, with strong focus on communication and regulatory compliance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Manager and Pharmacist
Walgreens
07.2002 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Mentored and trained new pharmacists, interns, and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Bachelor of Science (B.S.) - Pharmacy
Rutgers University, Ernest Mario School of Pharmacy
Piscataway, NJ05.2002
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug utilization review
- Immunizations
- Medication therapy management
- Professional ethics
- Medication dispensing
Certification
- Licensed in Florida, North Carolina, South Carolina, New Jersey
- Basic Life Support CPR Certification by the American Red Cross
- Immunization Administration Certification
- Test and Treat Certification
Timeline
Pharmacy Manager and Pharmacist
Walgreens
07.2002 - Current
Bachelor of Science (B.S.) - Pharmacy
Rutgers University, Ernest Mario School of Pharmacy
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