Bethany Presley
Dothan,AL
Summary
Detail-oriented professional with expertise in analyzing systems, processes, and procedures for program areas. I am seeking a position where I can apply my analytical skills and contribute to the effectiveness and efficiency of program operations at the Transportation Security Administration (TSA). Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Transportation Security Officer (SV/F Step 2)
Department of Homeland Security/TSA
Dothan, AL
12.2014 - Current
- Develop and deliver comprehensive security training programs for Transportation Security Officers (TSO’s) in accordance with TSA guidelines and regulations
- Conduct training needs assessments to identify gaps and develop targeted training solutions with supervisors
- Engaging in continuous development of critical thinking skills necessary to mitigate actual and potential security threats
- Prepare morning briefings, checkpoint logs, safety briefings, reports, work performed documentation, and oral presentations
- Ability to effectively operated security equipment such as OSARP, Smiths X-Ray, and Computed Tomography X-Ray
- Performed Colorimetric Testing and Bottle Liquid Screener
- Assists with payroll and timekeeping support for the department, ensuring accuracy and timeliness of employee compensation
- Facilitate uniform purchases for new hires and track and maintain existing uniform inventory
- Coach officers in critical thinking and mitigating threats
- Provide assistance and information to travelers regarding security procedures and regulations
- Collaborated with law enforcement agencies and other security personnel to maintain a safe and secure airport environment
- Participated in training exercises and drills to enhance preparedness for emergency situations
- Analyzed systems, processes, and procedures for assigned program areas to identify issues impacting effectiveness and efficiency
- Compiled, tracked and analyzed statistical and narrative data from various sources to develop regular reports
- Utilized automated systems and databases for data compilation, tracking, and analysis
- Conducted outreach and liaison activities with stakeholder for assigned programs
- Assisted in the development of reports by compiling and analyzing statistical and narrative data from various sources, contributing to the enhancement of program effectiveness
- Formulated recommendations based on findings of analyses and reports, supporting decision-making processes and program improvement initiatives.
Patient Account Representative
Southeast Health
Dothan, AL
10.2013 - 12.2014
- Processed patient payments and refunds
- Set up patient payment plans
- Worked with insurance representatives to ensure patients had coverage for necessary treatments
- Answered patients’ questions regarding their bill, or resolved issues that arose during the payment process
- Collected various hospital departments' daily deposits, balancing, and took deposits to bank
- Posted personal pay insurance daily
- Made change for departments, balanced petty cash and drawer daily.
Administrative Assistant
Humana/Tricare
Ft. Novasel
06.2000 - 03.2002
- Scheduled appointments
- Responsible for military enrollment in the Tricare program
- Managed front desk, which included greeting patients and relaying messages to appropriate staff inside or outside clinic
- Managed patient systems to verify and validate accuracy, resolving issues promptly
- Monitored outpatient appointments, gathering, and obtaining medical information from patients, processing and reviewing electronic health records
- Maintained effective communication with patients and interprofessional care teams
- Scheduled appointments interpreted and verified Tricare coverage for appropriate procedures
- Handled payroll for office staff
- Assisted with customer service, benefit briefing, and Senior Military Pharmacy Program.
Assistant to the State Director
United States Senator
Atlanta, GA
03.1998 - 11.1999
- Assisted the state director in various duties that including organizing and booking political events
- Archived personal and public items for the Senator for historical record
- Maintained files and record keeping for constituent matters of complaints, immigration, appointments, and scheduling
- Various secretarial duties that include letter writing and scheduling academy appointments.
Education
English/Interdisciplinary -
Troy University
12.2023
TSA Homeland Security -
DMACC University
06.2023
Nursing -
Wallace Community College
Skills
- Security Operations Mgmt
- Training and Development
- Communication Skills
- Organization
- Independence
- Typing 85 wpm
- Reporting Skills
- Maintaining employee files
- Scheduling
- Orienting Employees
- Attention to Detail
- Team Collaboration
- Dependability
- Confidentiality
- Microsoft Office Suite
- Crisis Management
- Conflict Resolution
- Excellent Writing Skills
- Strong Analytical Skills
Affiliations
National Society of Leadership and Success
Certification
- On the Job Trainer
- Onscreen Alarm Resolution
- Behavioral Detection
- Certified Protection Professional (CPP)
- Passenger Support Specialist (PSP)
- Transportation Security Administration (TSA) Certification
Honors Recognitions
- 2024 Officer of the Month
- 2023 Transportation Security Officer of the Year
- 2021 Transportation Security Officer of the Year
- 2023 Safety Officer of the Quarter
- National recognition for assisting stranded soldier.
Volunteer Experience
Church of Christ Hartford Highway, August 2000, present, Led a team of volunteers in organizing and executing community outreach programs, including food drives, clothing donations, and fundraising events., Collaborated with local shelters and charities to provide assistance to the homeless and underprivileged populations., Coordinated educational workshops on financial literacy and mental health awareness within the community., Managed communication channels to engage volunteers and community members, resulting in increased participation and support for outreach initiatives. In this role, I developed strong leadership and organizational skills while contributing to the mission of promoting compassion, service, and unity within our community., Supervised and engaged children ages [infant to 7 years] in a safe and nurturing environment during events., Created and implemented age-appropriate activities, including arts and crafts, story-time, and group games, fostering a stimulating and enjoyable experience for the children., Ensured adherence to safety protocols and guidelines, including proper sanitation and hygiene practices to maintain a clean and healthy environment for the children., Communicated effectively with parents/guardians to provide updates on their children’s activities and well-being, fostering trust and confidence in the daycare program., Collaborated with other daycare volunteers and church staff to coordinate schedules, resources, and logistics for daycare operations., Assisted elderly members with doctor appointments and grocery shopping.
Training
- FEMA /Developing and Managing Volunteers, 1, Troy University, 02/2023
- FEMA/ Leadership and Influence, 3, Troy University, 03/2023
- FEMA/National Incident Management System, 2, Troy University, 04/2023
- FEMA/Decision Making and Problem Solving, 1, Troy University, 2023
References
References available upon request.
Timeline
Transportation Security Officer (SV/F Step 2)
Department of Homeland Security/TSA
12.2014 - Current
Patient Account Representative
Southeast Health
10.2013 - 12.2014
Administrative Assistant
Humana/Tricare
06.2000 - 03.2002
Assistant to the State Director
United States Senator
03.1998 - 11.1999
English/Interdisciplinary -
Troy University
TSA Homeland Security -
DMACC University
Nursing -
Wallace Community College
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