Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Giles

Detroit,MI

Summary

Adept at enhancing security and customer satisfaction, I leveraged surveillance monitoring and exceptional customer service skills at Homeland Security and other notable employers. Achieved significant threat mitigation through advanced technology and behavioral observations, fostering a safe environment

Overview

18
18
years of professional experience

Work History

Transportation Security Officer Sv-F1

Homeland Security
03.2022 - Current
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.

Security Officer

Beaumont Health
08.2021 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Picker Packer

Fiat Chrysler Automobiles, FCA
02.2021 - 05.2021
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Claims Representative

Auto Club Group
10.2016 - 06.2020
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.

Technical Support Representative

Apple Care
06.2012 - 10.2016
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Store Detective

Mejier
10.2009 - 06.2012
  • Evaluated existing security measures regularly for effectiveness, making recommendations for improvements when needed.
  • Utilized CCTV systems effectively to monitor customer activity, identify suspicious behavior, and prevent potential thefts from occurring.
  • Enhanced store security by conducting regular surveillance and monitoring activities.
  • Implemented effective deterrence tactics such as strategic product placement or increased staff presence in high-theft areas of the store.
  • Utilized strong observational skills to identify and address potential security threats, contributing significantly to the overall safety and well-being of staff and customers.

Assistant Manager

Little Caesars
07.2006 - 10.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Science - Criminal Justice

Oakland Community College
Southfield, MI
06-2021

High School Diploma -

Southfield Highschool
Southfield, MI
07-2006

Skills

  • Customer service and assistance
  • Surveillance monitoring
  • Customer relations skills
  • Explosives detection
  • Behavioral observations
  • Body scanner operation
  • Pat-down procedures
  • Baggage inspections
  • Protocol implementation
  • X-ray machine operation
  • Threat mitigation
  • Radio communication
  • Security breach management
  • Entry and exit monitoring

Timeline

Transportation Security Officer Sv-F1

Homeland Security
03.2022 - Current

Security Officer

Beaumont Health
08.2021 - 02.2022

Picker Packer

Fiat Chrysler Automobiles, FCA
02.2021 - 05.2021

Claims Representative

Auto Club Group
10.2016 - 06.2020

Technical Support Representative

Apple Care
06.2012 - 10.2016

Store Detective

Mejier
10.2009 - 06.2012

Assistant Manager

Little Caesars
07.2006 - 10.2009

Associate of Science - Criminal Justice

Oakland Community College

High School Diploma -

Southfield Highschool
Bianca Giles