Bethany Quiggle
Oakridge,TN
Summary
Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AT&T
Oak Ridge, TN
2024.07 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Uber Driver
Uber
Knoxville , TN
2023.06 - Current
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
Direct Support Professional Caregiver
Emory Valley Center
Oak Ridge, TN
2020.03 - Current
- Transported patients to and from medical, dental and personal care appointments.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Facilitated best care by developing strong and trusting rapport with patient.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Improved patient outlook and daily living through compassionate care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Call Center Supervisor
K&P Remodeling
Knoxville , Alabama
2023.09 - 2024.10
- Developed and implemented customer service policies and procedures.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Analyzed customer feedback data to identify trends in customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Assigned tasks to agents based on their skillset and availability.
- Managed staff scheduling to ensure adequate coverage during peak hours.
Server/ Trainer
Calhouns
Oak Ridge, TN
2023.02 - 2023.06
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Created detailed instructional documentation for use in both classroom and online settings.
- Provided one-on-one support to ensure successful completion of training objectives.
- Assisted with troubleshooting network issues related to servers.
Lead Care Partner
Care around the Block
Knoxville TN
2021.01 - 2022.09
- Provided companionship and emotional support to elderly patients.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Monitored vital signs and reported any changes to medical staff.
- Engaged in recreational activities with patients including reading, playing board games and watching movies.
- Transported patients to appointments or outings with wheelchair assistance.
- Helped maintain a clean and safe environment by performing light housekeeping duties.
- Encouraged independence while providing necessary support for activities of daily living.
- Supported family members in understanding the needs of the patient and provided education regarding health conditions when needed.
- Collaborated with other team members to ensure quality care was delivered consistently across shifts.
- Observed changes in behavior or physical condition that may indicate a need for intervention or adjustment in treatment plan.
- Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
Server
Calhoun's restutant
Oak Ridge, TN
2018.11 - 2020.01
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Provided exceptional service to multiple customers per day at sit down establishment.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted newly seated guests quickly and efficiently.
Caregiver
Seniors Helping Seniors
Knoxville, TN
2015.12 - 2018.11
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Delivered high-quality, geriatric care to private client.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Fostered relationship with client, providing companionship and counseling.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Care Giver
Elm Croft
Lebanon, TN
2014.03 - 2015.04
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Education
Medical Assistant Certificate - Medical Assisting
High Tec Institute
Nashville, TN04.2010
High School Diploma -
Austin-East
Knoxville TN05.2005
Skills
- Client documentation
- First aid and safety
- Community integration
- Community activities
Timeline
Customer Service Representative
AT&T
2024.07 - Current
Call Center Supervisor
K&P Remodeling
2023.09 - 2024.10
Uber Driver
Uber
2023.06 - Current
Server/ Trainer
Calhouns
2023.02 - 2023.06
Lead Care Partner
Care around the Block
2021.01 - 2022.09
Direct Support Professional Caregiver
Emory Valley Center
2020.03 - Current
Server
Calhoun's restutant
2018.11 - 2020.01
Caregiver
Seniors Helping Seniors
2015.12 - 2018.11
Care Giver
Elm Croft
2014.03 - 2015.04
Medical Assistant Certificate - Medical Assisting
High Tec Institute
High School Diploma -
Austin-East