Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Booker

Jacksonville,FL

Summary

HOME HEALTH CARE-

Compassionate Home Health Care focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness

CUSTOMER SERVICE REPERSENTATIVE-

. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Holiday inn
Titusville, FL, FL
07.2022 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Home Health Aide

compassionated care
Orlando, FL
07.2023 - 10.2023
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Prepared meals and snacks according to prescribed diets.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped client with medication self-administration.
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented care provided and submitted notes to supervisor.
  • Tracked and reported clients' progress based on observations and conversations.

Education

New Fellowship Christan HighSchool
Titusville, FL
05.2015

Skills

  • Medical Charting
  • Documentation
  • Meal Preparation
  • Client Documentation
  • Behavioral Management
  • Compassionate Client Care
  • Clinical Quality Program Standards
  • Call Management
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Call Center Operations

Timeline

Home Health Aide

compassionated care
07.2023 - 10.2023

Customer Service Representative

Holiday inn
07.2022 - 11.2023

New Fellowship Christan HighSchool
Kyra Booker