Bethany Rivers

• Handled phone calls, emails, and faxes to ensure timely and professional communication
• Completed referrals, prior authorizations, and insurance audits to meet deadlines
• Verified and updated patient demographics, insurance information, and co-pays to maintain accurate records
• Documented patients' health history, vital signs, administered injections and performed wound care changes
• Collected & documented patients' health history, vital signs, and symptoms

• Delivered compassionate in-home care to patients across multiple locations, adapting quickly to diverse environments and needs
• Safeguarded patient information and records, ensuring HIPAA compliance
• Monitored and documented patient progress and vital signs, providing essential updates to healthcare providers
• Communicated effectively with patients, families, and medical teams to support coordination of care
• Facilitated communication among patients, families, and medical teams to enhance coordination of care

Clinical hours completed at Henry Ford Health System in Macomb, Michigan.

Focused HIM areas: Scanning/Indexing, Duplicate records, Documentation suspension, Documentation Integrity, and Health Information Management.