Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Salmons

Belton

Summary

Knowledgeable and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Prestige Beauty Advisor

Ulta Beauty
09.2022 - Current
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.

Social Media Content Creator

Self Employed Web
08.2012 - Current
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule. Managed competing deadlines with efficiency.
  • Managed content across multiple platforms for widest audience reach.

Vehicle Delivery Specialist

Aristocrat Motors
11.2015 - 03.2020
  • Assessed premium product quality before vehicle handover and provided a VIP customer service experience including comprehensive demonstrations for clientele explaining the features, value, and benefits of their purchase
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Diligently provided knowledge and assistance on new vehicle technology and safety changes with clientele and sales staff
  • Increased customer CSI scores and loyalty through follow up, phone calls, emails, and trouble-shooting concerns


Receptionist

Aristocrat Motors
07.2014 - 11.2015
  • Greeting guests and assisting with their needs while accommodating high-traffic phone calls for all seven brands and departments of the dealership
  • Relaying necessary communications between sales, scheduling, service, or managers that may be in another building in a timely manner
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintaining paperwork, excel spreadsheets, multiple beverage machines, and the tidiness of the customer waiting area.

Senior Teller and Trainer

Central Bank of Boone County
03.2008 - 12.2013
  • Efficiently running deposits, withdrawals, loan payments and more complex transactions while maintaining accuracy and great customer service
  • Provided coaching and mentoring to employees.
  • Multitasking all varieties of teller responsibilities while simultaneously supervising the teller line.
  • Trained and mentored 20+ new personnel hired to fulfill teller line needs.
  • Proficient maintaining monthly supply budget and performed daily auditing of vaults and cash drawers.

Education

Bachelor’s of Science - Business Management and Leadership, Economics and Finance

William Woods University

Associate of Arts - General Studies

Moberly Area Community College

Diploma -

Rock Bridge High School

Skills

  • Inbound and Outbound Calling
  • Exceptional Communicator

Timeline

Prestige Beauty Advisor

Ulta Beauty
09.2022 - Current

Vehicle Delivery Specialist

Aristocrat Motors
11.2015 - 03.2020

Receptionist

Aristocrat Motors
07.2014 - 11.2015

Social Media Content Creator

Self Employed Web
08.2012 - Current

Senior Teller and Trainer

Central Bank of Boone County
03.2008 - 12.2013

Bachelor’s of Science - Business Management and Leadership, Economics and Finance

William Woods University

Associate of Arts - General Studies

Moberly Area Community College

Diploma -

Rock Bridge High School

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Bethany Salmons