Bethany Scales
NC
Summary
Seeking a position where I can leverage my healthcare knowledge, attention to detail, and organizational skills to contribute to a dynamic team and improve operational workflows. With a strong background in customer service, I excel at building relationships, multitasking, and problem-solving in fast-paced environments. Equipped with a solid work ethic and a passion for efficiency, I am eager to take on new challenges where I can apply my skills to drive operational success and deliver high-quality results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Intuit
01.2022 - 05.2023
- Investigated and resolved customer concerns related to products, services, or accounts through phone, live chat and email correspondence.
- Entered customer data, orders, and feedback into the database, ensuring consistency and accuracy.
- Managed a high-volume remote role with approximately 100 daily interactions, consistently ensuring confidentiality and privacy."
Server
Waffle House
08.2017 - 12.2019
- Adapted to fast-paced, high-pressure environments by effectively prioritizing tasks, including order taking, food delivery, and maintaining cleanliness.
- Managed approximately 50 customers daily and managed daily sales reports and processed financial transactions, ensuring accuracy.
- Handled customer complaints and special requests professionally, ensuring satisfaction and problem resolution.
Education
Medical Office Management Certificate -
Wilkes Community College
North CarolinaHigh School Diploma -
Ben L Smith
North CarolinaSkills
- Effective Verbal and Written Communication
- Time Management
- Creative Problem Solving
- Detail-Oriented Approach
- Data Entry
- Adaptability
- Proficient in Microsoft Office Suite
- Customer relationship management (CRM)
- Critical thinking
Timeline
Customer Service Representative
Intuit
01.2022 - 05.2023
Server
Waffle House
08.2017 - 12.2019
Medical Office Management Certificate -
Wilkes Community College
High School Diploma -
Ben L Smith
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