Bethany Singer
Evans City,PA
Summary
Experienced patient care and operations leader with a strong background in coordinating staff, improving workflows, and maintaining organized, efficient daily operations in fast-paced healthcare settings.
Overview
10
10
years of professional experience
Work History
Lead Patient Care Coordinator
Panther Rare Pharmacy
Pittsburgh, PA
04.2025 - Current
- Guided patient care coordinators daily, resolving workflow questions and addressing process issues to enhance operational efficiency.
- Responded quickly to changing priorities, staffing demands, and urgent situations while maintaining team coverage and workflow stability.
- Coached new employees on company procedures and workflows to ensure consistent onboarding and readiness for their roles.
- Created spreadsheets, trackers, and checklists to streamline operations and improve team efficiency.
- Maintain accurate documentation and handle confidential patient information in accordance with HIPAA and company policies.
- Work with Operations, RCM, and leadership to ensure a smooth transition and resolve patient concerns.
Patient Care Coordinator
Panther Rare Pharmacy
Pittsburgh, Pennsylvania
01.2024 - 04.2025
Front Care Coordinator
Kids Plus Pediatrics
Pittsburgh, PA
01.2022 - 01.2024
- Coordinated daily appointment scheduling and administrative workflows to enhance patient flow in a busy pediatric healthcare environment.
- Scheduled appointments to align patient needs with provider availability, optimizing scheduling efficiency.
- Managed multi-line phone system to ensure timely communication and service to patients and staff.
Manager of Operations
KinderCare Learning Centers
Plum, PA
08.2016 - 01.2022
- Coordinated staff, schedules, and program needs to support daily operations and enhance overall efficiency.
- Monitored employee performance and provided guidance, feedback, and support to promote consistent performance and adherence to company procedures.
- Facilitated communication among employees, leadership, families, and professionals to coordinate services and address concerns.
- Balanced multiple priorities in a fast-paced environment while meeting staffing and program requirements.
Education
Associate of Science - Early Education And Child Development
Community College of Allegheny County
Pittsburgh, PA05-2018
Skills
- Patient coordination
- HIPAA compliance
- Organizational management
- Time management
- Critical thinking
- Problem solving
- Detail Oriented
Timeline
Lead Patient Care Coordinator
Panther Rare Pharmacy
04.2025 - Current
Patient Care Coordinator
Panther Rare Pharmacy
01.2024 - 04.2025
Front Care Coordinator
Kids Plus Pediatrics
01.2022 - 01.2024
Manager of Operations
KinderCare Learning Centers
08.2016 - 01.2022
Associate of Science - Early Education And Child Development
Community College of Allegheny County