Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Bethany Whetstone

Lake Charles

Summary

Dynamic customer service professional with a proven track record at Investar Bank, excelling in problem resolution and active listening. Skilled in data entry and complaint handling, I enhance client satisfaction through effective communication and product knowledge, fostering loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Investar Bank
2089 Country Club Rd.
10.2022 - Current
  • Resolved customer inquiries via phone, email, and chat to enhance client satisfaction.
  • Processed account openings and maintenance requests with accuracy and attention to detail.
  • Managed customer feedback and escalations, ensuring timely resolution and follow-up.
  • Maintained up-to-date knowledge of bank products and services to provide informed assistance to customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Traffic Clerk

Calcasieu Parish District Attorney's Office
901 Lakeshore Dr.
06.2016 - 09.2019
  • Managed daily case file organization and distribution to ensure timely access for legal teams.
  • Processed incoming documents, maintaining accurate records within case management systems.
  • Coordinated communication between departments to streamline operational workflows and enhance efficiency.
  • Oversaw data entry tasks, ensuring precision in tracking case progress and documentation status.

Education

High School Diploma -

Grand Lake High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Product knowledge

Timeline

Customer Service Representative

Investar Bank
10.2022 - Current

Traffic Clerk

Calcasieu Parish District Attorney's Office
06.2016 - 09.2019

High School Diploma -

Grand Lake High School
Bethany Whetstone