Bethany Wishon
Harrison,MO
Summary
Experienced financial services professional with a desire to grow, building trusting and fruitful relationships with colleagues and customers alike. Meticulous, dependable, and committed to learning with a positive attitude.
Overview
1
1
Language
22
22
years of professional experience
Work History
Care Coordinator
Arisa Health
Harrison, AR
08.2026 - Current
- Worked with clients to recognize and resolve barriers related to housing needs, food insecurity, and reliable transportation.
- Management of client caseload, ensuring that appropriate and prompt care was delivered.
- Worked with an interdisciplinary team in an effort to keep clients engaged with therapy.
- Educated clients on available resources and services within their communities.
- Administered mental health questionnaires to clients, then communicated results to their therapists.
- Maintained client charts and adhered to PHI (Protected Health Information) policies.
- Completed training to maintain role effectiveness.
Financial Service Officer, NMLS #2654383
Multipli Credit Union
10.2024 - Current
- Executed weekly ITM operations by reloading cash cassettes, verifying deposit accuracy, and submitting detailed spreadsheets to accounting.
- Created checking and savings accounts for new members while adhering to federal and internal controls and policies.
- Opened certificates of deposit, IRAs, and safe deposit boxes for new and existing members.
- Consulted with existing and potential members regarding loan requests over the phone and in person.
- Gathered financial and personally identifiable information for loan applications.
- Assisted members with the loan closing process, ensuring all data and documents are accurate.
- Communicated effectively and promptly with members and underwriters.
- Provided support by processing teller transactions and fulfilling Financial Service Officer responsibilities across multiple branches.
- Filed and released liens along with various back-office processing requests (GAP and warranty refunds).
Member Experience Representative/Backup Loan Processor
Multipli Credit Union
08.2023 - 10.2024
- Opened savings and checking accounts, certificates of deposit, IRAs, and HSAs.
- Assisted members with account discrepancies and general inquiries.
- Processed daily deposits and loan payments.
- Provided payoff quotes and letters to members, dealerships, and other lenders.
- Prepared payments for loan payoffs.
- Filed and released liens and UCCs for loan files.
- Processed the closed loan report.
- Reset passwords and PINs.
- Maintained and balanced a cash drawer daily.
- Assisted other departments with various projects as time permitted.
Consumer Loan Processor
Multipli Credit Union
08.2022 - 08.2023
- Quoted and processed consumer, occasional real estate and commercial loan payoffs.
- Filed and released liens for consumer and real estate loans.
- Ordered appraisals and title insurance for lenders.
- Created loan files and assisted lenders with various tasks.
- Compiled monthly reports and collected insurance information for loan files.
- Worked within the imaging system to ensure that loan files were complete without exceptions.
- Assisted members with account discrepancies and Docusign forms for account maintenance.
Human Resources Administrator II
FedEx Freight, Inc.
05.2022 - 08.2022
- Entered and verified personal data for external and internal candidates during the onboarding process.
- Processed job changes, verified and updated seniority dates and rates of pay as needed, and initiated offers to external candidates.
- Utilized Workday, SharePoint, Microsoft Access and Excel to carry out all daily functions.
Bank Teller
Equity Bank
06.2017 - 05.2022
- Processed transactions involving cash and checks.
- Maintained a cash drawer daily to ensure accuracy.
- Processed loan payments and cash advances.
- Resolved account discrepancies and elevated customer requests to appropriate management or department.
- Processed debit card limit increases, performed general maintenance to accounts, and assisted with various clerical tasks.
- Filled the ATM weekly and followed up with general ledger postings and discrepancies.
Receptionist
Dr. Chris Taylor/Taylor Surgical Arts
05.2013 - 06.2017
- Scheduled and rescheduled appointments for two providers on a daily basis.
- Verified insurance coverage and benefits prior to a patient's appointment. Had working knowledge of the types of coverage needed and stayed informed on any industry changes.
- Collected patient payments at time of arrival and collected on past due accounts.
- Ensured the patient's charts were updated with accurate information.
- Followed up on insurance exceptions and denials as time permitted.
- Provided transportation for patients as needed.
Bank Teller/Loan Assistant/Customer Service Specialist
Community First Bank
01.2005 - 05.2013
- Processed loan payments, ensuring funds were applied correctly.
- Prepared loan documentation for lenders.
- Collected financial statements and tax returns for loan files.
- Assisted with the loan closing process and executed the disbursement of funds.
- Created weekly reports for internal loan meetings, and monthly reports for board committees.
- Processed transactions involving cash and checks.
- Processed cash advances, wire transfers, cashier's checks, money orders, & traveler's checks.
- Processed debit card limit increases and performed general maintenance to accounts.
- Investigated and corrected account discrepancies to ensure accurate financial records.
Education
Bachelor of Arts - Psychology, Sociology
University of Arkansas at Little Rock
05-2021
Associate of Arts -
North Arkansas College
05-2018
Skills
- Care coordination
- Interdisciplinary collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Active listening
- Documentation proficiency
- Analytical skills
- Multitasking capacity
- Microsoft Applications
Accomplishments
Graduated Summa cum laude from University of Arkansas at Little Rock, 2021
Achievements And Organizations
- University of Arkansas at Little Rock Chancellor’s List, Fall 2020
- University of Arkansas at Little Rock Chancellor’s List, Spring 2020
- University of Arkansas at Little Rock Chancellor’s List, Fall 2019
- University of Arkansas at Little Rock Chancellor’s List, Spring 2019
- North Arkansas College Dean’s List, 2016-2018
- Phi Theta Kappa, 2018
- Phi Beta Lambda, 2018
Languages
Spanish
Limited
Timeline
Care Coordinator
Arisa Health
08.2026 - Current
Financial Service Officer, NMLS #2654383
Multipli Credit Union
10.2024 - Current
Member Experience Representative/Backup Loan Processor
Multipli Credit Union
08.2023 - 10.2024
Consumer Loan Processor
Multipli Credit Union
08.2022 - 08.2023
Human Resources Administrator II
FedEx Freight, Inc.
05.2022 - 08.2022
Bank Teller
Equity Bank
06.2017 - 05.2022
Receptionist
Dr. Chris Taylor/Taylor Surgical Arts
05.2013 - 06.2017
Bank Teller/Loan Assistant/Customer Service Specialist
Community First Bank
01.2005 - 05.2013
Bachelor of Arts - Psychology, Sociology
University of Arkansas at Little Rock
Associate of Arts -
North Arkansas College