Bethelhem Asfaw
Round Rock,TX
Summary
Responsible Senior Claims Adjuster with experience performing detailed investigations and researching issues. Skilled at interpreting laws, evaluating facts, inspecting damage and analyzing case facts. Handles over 100 caseloads per month and provides exceptional customer service to policyholders.
Overview
10
10
years of professional experience
Work History
Sr. Claims Arbitrations Adjuster
GEICO
03.2017 - Current
- Examined photographs and statements.
- Interviewed claimants and witnesses to gather factual information.
- Consulted police and hospital records when needed.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Sr. Fraud Investigator
Rise Loans
09.2015 - 03.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Apple Online Support
E-technology
04.2013 - 09.2015
- Resolved service and technical problems for customers by asking clear and specific questions.
- Educated self to have through knowledge of Apple products as well as third party software.
- Provided information about the technical specification of each hardware.
- Educated customers on how a third party video and photo editing software functioned with Apple computers.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Education
El Centro College
Dallas, TXSkills
- Database Management
- Data Analysis
- Microsoft Office
- Rules of Evidence
- Staff Training
- Verbal and Written Communication
- Fact-Finding
- Evidence Review
Languages
Amharic
Professional Working
Timeline
Sr. Claims Arbitrations Adjuster
GEICO
03.2017 - Current
Sr. Fraud Investigator
Rise Loans
09.2015 - 03.2017
Apple Online Support
E-technology
04.2013 - 09.2015
El Centro College
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